Guest Service Agent- FT and PT

Pacific Terrace Hotel

Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Pacific Terrace Hotel : The TripAdvisor top-rated and only AAA Four Diamond beachfront hotel in San Diego, Pacific Terrace is San Diego's premier luxury boutique hotel dramatically perched above the breaking waves of the Pacific Ocean. With 73 unique guest rooms and suites, Pacific Terrace offers an intimate setting for guests to relax poolside, while gazing over the water. Guests also enjoy active pursuits in the local Pacific Beach neighborhood, and adjacent La Jolla and Mission Beach. The warm, talented team at Pacific Terrace, delivers unrivaled hospitality and makes sure that every detail is perfect.

The Pacific Terrace is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. Individuals must have excellent customer service skills, be professional, and friendly with good written and verbal skills. Prior knowledge in computer is necessary and Opera experience is a plus.

Flexible schedule is required and must be available on weekends and holidays.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, guest sundry's, and guest amenities.
• Transmit and receive messages using equipment such as telephone, fax and copier.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• May make restaurant, transportation or entertainment reservations for guests; may order complimentary flowers or champagne for special guests. Other duties as assigned.

Job Skills:

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Use Opera for our hotel posting system.

Job Qualifications:

• Education HS Diploma or equivalent.
• Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
• Licenses/Certifications N/A