Legal Engineer - Product Specialist (Innovation)

Role Overview Harvey’s Legal Engineer – Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. They collaborate closely with Customer Success Managers and Account Executives to drive all facets of the post‑sales strategy, developing consultative relationships with law firm partners, associates, innovation teams, and in‑house counsel at private equity firms and Fortune 500 companies. Their role is to serve as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency. What You’ll Do Build trusted relationships with law firm and in‑house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice. Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform. Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement. Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them. Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens. Monitor usage trends and identify at‑risk accounts or untapped opportunities, working cross‑functionally to re‑engage users and showcase new or underutilized capabilities. Contribute to customer‑facing content (training materials, use‑case guides, FAQ resources) to ensure continued customer success across a range of practice areas. Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high‑quality, domain‑specific guidance that meets the expectations of top‑tier legal professionals. Travel may be required from time to time, including visits to customer office locations and company offices. What You Have JD or equivalent legal qualification. At least 3 years of experience practicing law at a top‑tier law firm, including at least 1 year experience in practice innovation. Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos. Strong understanding of legal processes and challenges faced by legal professionals. Curiosity about AI’s potential to transform the legal industry. Sales or customer‑facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships. Compensation $210,000 - $240,000 USD OTE (80/20 split) Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing View email address on click.appcast.io #J-18808-Ljbffr Harvey