Systems Support Specialist

Preliminary Qualifications

• Associate’s Degree in information technology, computer science, information systems, business analytics, or data science
• 3-5 years of experience in IT helpdesk or system support role
• Must have direct experience using ERP systems
• Preferred: experience with Microsoft Dynamics 365 or Sage X3
• Preferred: ERP system migration or implementation experience
• Experience with webstore maintenance

Technical Competencies Required:

• ERP Proficiency: Understanding of ERP concepts including inventory management, order processing, and manufacturing modules.
• General IT Support: Troubleshooting network issues, user access/permissions, and hardware setup.

• Database/SQL Skills: Proficiency in SQL for troubleshooting, queries, and data migration.
• System Integration: Knowledge of data movement between systems via APIs or ODBC.
• E-Commerce/Webstore Management: Interface with Webstores for inventory sync, order download, and customer data.

Project & Analytical Requirements

• Data Integrity & Cleaning: Ensuring accurate and clean data during ERP migration.
• Software Troubleshooting: Identifying root causes of errors beyond immediate fixes.
• Workflow Mapping: Document current manual processes to replicate or improve during ERP setup.

Soft Skills Required

• End-User Empathy: Maintain professionalism and patience when assisting frustrated users.
• Process Discipline: Follow protocols to maintain system stability.
• Communication: Explain technical issues to non-technical users and liaise with ERP vendors.
• Initiative: Self-motivated and willing to learn new areas.
• Flexibility: Willing to work after hours or on weekends if necessary.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic, veteran, marital, or any other characteristic protected by applicable law.

#M- #LI- Ref: #208-Rowland Tulsa