Director of Operations

Position Overview

We are seeking an experienced Director of Operations to oversee daily operations, workforce management, logistics, and strategic planning for a growing specialty lighting and installation company based in Delray Beach, FL.

This individual will play a key leadership role in managing seasonal operations while developing the processes, infrastructure, and efficiencies needed to support long-term growth.

The ideal candidate brings a strong background in field operations, construction, landscaping, installation services, or another project-based industry. This position requires a hands-on leader who can manage large seasonal teams, coordinate multiple projects, and maintain exceptional service standards.

Key Responsibilities

Operations & Field Management

• Oversee daily field operations, including installations, maintenance, service requests, and project completion.
• Manage multiple crews and projects throughout South Florida, ensuring deadlines and quality standards are consistently met.
• Develop efficient scheduling, routing, and workforce allocation strategies.
• Establish and maintain operational procedures to improve productivity and service delivery.
• Serve as the primary escalation point for operational challenges and client concerns.
• Ensure compliance with workplace safety regulations and company standards.

Workforce Planning & Leadership

• Forecast staffing requirements based on seasonal demand and project schedules.
• Lead recruitment, onboarding, training, and management of seasonal employees and crew supervisors.
• Develop staffing plans to accommodate peak business periods.
• Monitor employee performance, productivity, and labor costs.
• Implement training programs focused on safety, efficiency, and quality control.
• Maintain relationships with high-performing seasonal employees to support future staffing needs.

Inventory, Equipment & Logistics

• Oversee purchasing, inventory management, and storage of materials and equipment.
• Manage company vehicles, tools, ladders, lifts, and other operational assets.
• Coordinate vendor and supplier relationships to ensure timely availability of materials.
• Implement inventory tracking systems and cost-control procedures.
• Identify opportunities to improve logistics and reduce operational expenses.

Strategic Planning & Process Improvement

• Partner with executive leadership to develop operational strategies supporting business growth.
• Establish standard operating procedures (SOPs), training materials, and performance metrics.
• Lead preseason planning, including staffing projections, scheduling, procurement, and operational readiness.
• Monitor job profitability, labor efficiency, and overall operating expenses.
• Assist with budgeting, forecasting, and pricing strategies.
• Identify opportunities to expand service offerings and generate additional year-round revenue.
• Collaborate with HR, payroll, and insurance partners to maintain regulatory compliance and manage operational risk.

Qualifications

• 5+ years of operations management or leadership experience.
• Background in field services, construction, landscaping, installation services, event production, or a similar project-based industry.
• Proven experience managing large hourly or seasonal workforces.
• Strong understanding of scheduling, logistics, inventory management, and workforce planning.
• Experience developing operational processes, SOPs, and performance metrics.
• Demonstrated ability to manage multiple projects and teams simultaneously.
• Strong leadership, organizational, and problem-solving skills.
• Experience managing budgets, labor costs, and operational profitability.
• Proficiency with scheduling, inventory, or field-service management software.
• Ability to communicate professionally with high-end residential and commercial clients.
• Willingness to travel to job sites throughout South Florida.
• Flexibility to work extended hours and weekends during peak seasonal periods.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.