Technical Analyst (Associate/Mid and Senior)

Technical Analyst (Senior, Mid, Associate Level)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-Corporate Applications

Location: 3535 Market Street

Hours: (Remote Eligible), M-F, Daylight

The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete

Senior Technical Analyst

The Senior Technical Analyst is responsible for creating and delivering technical resolutions to create workflow, process design and programming solutions to business problems. Provides technical expertise to ensure that the design, implementation and end results meet the business requirements. Utilizes strong analytical, programming and communication skills to balance technical and business objectives to improve quality outcomes.

Accountabilities

• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.
• Maintains, creates, and monitors databases.
• Creates and implements project plans and routinely communicate status of work.
• Ensures system integrity of the application.
• Assists in the education and training of new hires and other team members and be available as a resource for the team.
• Identifies problem definitions and make recommendations regarding refinements and decisions throughout the product life cycle.
• Participates in disaster recovery planning, testing and be available off hours for production support.
• Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.
• Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

• Bachelor's Degree is required
• 3+ years of Information Technology experience is required
• Healthcare IT experience is preferred

Required Skills and Abilities

• Ability to communicate technical information and ideas
• Ability to communicate effectively with all levels of staff
• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Knowledge of basic hardware configurations and database management tools

Technical Analyst

The Technical Analyst is responsible for creating and delivering technical resolutions to create workflow, process design and programming solutions to business problems.

Accountabilities

• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.
• Maintains, creates, and monitors databases.
• Utilizes industry standard processes to generate specifications for implementation and for specification review process.
• Identifies problem definitions and make recommendations regarding refinements and decisions, throughout the product life cycle.
• Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.
• Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.
• Participates in disaster recovery planning, testing and be available off hours for production support.
• Ensures system integrity of the application is the primary responsibility of the administrator.
• Assists in the education and training of new hires and other team members and be available as a resource for the team.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

• Required Education and Experience
• Bachelor's Degree is required
• 2+ years of Information Technology experience is required
• Healthcare IT experience

Required Skills and Abilities

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to communicate effectively with all levels of staff
• Knowledge of basic hardware configurations and database management tools
• Ability to communicate technical information and ideas

Associate Technical Analyst

The Associate Technical Analyst is responsible for assisting with the creation and delivery of technical and programming solutions to previously identified needs and business problems under the direction of a senior analyst. Ensures system changes follow change management procedures and protocols.

Accountabilities

• Works with key clients to understand project requirements and communicate implementation methodology.
• Consults with senior team members to ensure that system functionality meets clinical and business requirements of Integration and UPHS organization.
• Follows established documentation and project status procedures.
• Assists in the monitoring of projects and maintains open communication with manager.
• Develops new Interfaces according to specification.
• Follows established documentation and change control procedures related to user requests, system design and development, modifications, testing, and on-going production support.
• Provides on-call and production support as necessary.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

• Bachelor's Degree is required
• 1+ years' experience in an Information Technology setting is required
• Healthcare IT experience is preferred

Required Skills and Abilities

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to communicate effectively with all levels of staff
• Ability to troubleshoot, research and solve technically challenging problems
• Knowledge of basic hardware configurations and database management tools

Additional Information:

• Experience with Infor CloudSuite modules and tools desired, such as GHR, FSM, LPL, IPA, Columnar, Birst, and Async
• Experience with Lawson on-premise system administration preferred
• Experience in supporting business systems a plus, such as HR, Payroll, Supply Chain, and Finance
• Experience with report development and query tools a plus, such as SSRS, Crystal Reports, and SQL (Oracle/SQL Server)
• Experience with system administration of time & attendance tools a plus, such as Kronos

Department: IS-Corporate Applications

Address: 3600 Civic Center Blvd

As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.

Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the