Account Manager at City Wide Facility Solutions Columbus, OH

Account Manager job at City Wide Facility Solutions. Columbus, OH. City Wide of Columbus is looking for Account Managers (we call them Facility Solution Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become lifelong partners. This is a six-figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+! Essential Functions Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow‑ups and quality control. Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed. Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs. Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A’s, SDS sheets). Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality. Assist with invoice collection, contractor payments, and maintain up‑to‑date client documentation and schedules. Requirements Proven success (3+ years) in client retention or service roles, with a passion for delivering exceptional customer experiences. Strong relationship builder with excellent communication skills, both verbal and written. Proactive, detail‑oriented, and highly organized; skilled at managing multiple priorities and solving problems independently. Confident, adaptable, and forward‑thinking; comfortable tackling new challenges and voicing ideas for improvement. Technologically savvy, proficient in Microsoft Office and CRM systems. Holds a high school diploma (bachelor’s degree preferred); previous service industry experience valued. Reliable transportation with the ability to travel daily to client locations. Compensation and Benefits Base Salary: $50,000.00 – $60,000.00 per year + Car Allowance + Commission. Full‑time position. Benefits include: 401(k) Dental insurance Health insurance Paid time off Vision insurance #J-18808-Ljbffr Itlearn360