Truck Dispatcher

Description Are you ready to take on a dynamic role that keeps the wheels of commerce turning? As a Truck Dispatcher (known internally as Dispatch Coordinator), you'll be at the heart of our logistics operations, balancing two vital functions: managing inbound/outbound calls and orchestrating seamless order entry. Inbound call management focuses on answering calls and solving issues with a minimum of call transferring. Outbound call management focuses on improving the characteristics of freight moved. Order entry involves entering load information for agencies and dispatching the truck. Essential Job Duties Answer all incoming phone calls promptly and courteously Collaborate with agents and drivers to find the ideal freight Enter orders into our operational system for agents and drivers Provide timely fuel advances to keep our drivers on the road Handle request for additional advances per AOP Work Instructions Guide drivers to the nearest repair facilities Assist in providing directions to drivers Dispatch trip numbers in computer for agents and drivers Conduct daily check calls with drivers, keeping tabs on ETAs, updates, and resolving any issues Be the first line of support for agents during emergencies and routine situations alike Find and assign freight to available drivers, optimizing their routes and maximizing efficiency Manage POs for inspections, repairs and tires Embrace a variety of responsibilities that keep our operations running smoothly Requirements Required Qualifications High school diploma or equivalent 1+ years of customer service experience in an office environment Demonstrated problem-solving and critical thinking skills Excellent attention to detail Ability to work well in collaboration with others Ability to quickly pivot between different tasks and reprioritize throughout the day Solid organizational and time management skills Excellent with building and maintaining relationships Strong written and verbal communication skills Preferred Qualifications 3+ years related experience in the transportation industry 1+ years of experience dispatching class A trucks Experience dealing with freight for flatbeds, step decks and dry vans Knowledge of DOT rules and regulations What's in it for me? Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget. Dental and Vision Insurance Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance Company Paid Short Term Disability Insurance Company Paid Long Term Disability Insurance Hospital Indemnity Insurance Long-Term Care Insurance Program Supplemental Term Life Insurance Accident Insurance Critical Illness Insurance Employee Assistance Program Flexible Spending Account (FSA) Health Savings Account (HSA) with employer contributions 401K with up to 4% Employer Safe Harbor Matching Paid Vacation 8 Paid Holidays 1 Floating Holiday Identity & Fraud Protection Pet Insurance Paid on a weekly basis! Employee referral bonus program ($500) The opportunity to work with good humans! Schedule - In Person, On Site Monday - Friday, 9:30am - 6:30pm Location Address 2150 Cabot Boulevard West, Langhorne, PA 19047 At Greatwide Truckload Management, we're more than a transportation company—we're a team that keeps businesses moving and people connected. As part of the Evans Network of Companies, we partner with independent owner-operators (also known as truck drivers), freight agents, and customers across North America to deliver reliable transportation solutions backed by exceptional service. Whether you're supporting our drivers, helping agents grow their businesses, or improving the customer experience, every role at Greatwide makes a meaningful impact. We believe in collaboration, continuous improvement, and giving our employees the tools and support they need to succeed. If you're looking for an opportunity to grow your career with a company that values innovation, teamwork, and making a difference, we'd love to have you join us. The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions: This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer. #J-18808-Ljbffr