Assistant General Manager

Assistant General Manager for Nitehawk Prospect Park

Specific Job Duties & Responsibilities:

• Assist General Manager in daily operations. Staying focused and maintain a constant level of professionalism. Follow through on tasks and responsibilities. 
• Be a senior manager presence on the floor, leading by example and adhere to all guidelines set forth by Nitehawk Cinema. Heavy focus on service by overseeing all servers, being a constant on the floor and communicating all service needs, providing preshifts on scheduled floor shifts. Work to make sure comps are being rung in accordingly, giving feedback to Leads and Managers. 
• Ensure maintenance and cleanliness of the space: organize server stations, overall cleanliness and appearance of the space making sure Nitehawk Cinema is a constant inviting place for guests
• Check time punches for FOH weekly hours, and cross check against the tip pool totals for payroll purposes. Review nightly Tip pool entries to ensure they are correct. 
• Assist management team with FOH hiring, orientation, training, training binders, employee reviews and handling disciplinary issues. Motivate staff and develop their skill set to excel at service. Provide opportunities for staff to learn, grow and develop their abilities
• Review the weekly schedule for servers and runners, and assist the BOH manager when needed. Build and implement full time server schedules in big business times. Keep an eye on overall staff level needs for busy and slow times
• Work alongside the GM to constantly train and communicate daily/weekly changes to all managers
• Ensure that all managers are upkeeping employee files, employee training, staff reference documents, guest documents and staff binders when needed.
• Set weekly goals for prioritizing and staying on top of tasks. Use the Manager Meeting doc. 
• Assist with invoice tracking for bookkeepers. Handle chargeback inquiries from credit card processors
• Responsible for merchandise inventory, staying on top of what's needed, i.e. making sure we have enough books in-house for a book/cinema event
• Assist with menu changes and specials, weekly and seasonal
• Responsible for Floor shifts as well as office hours. Provide coverage of floor shifts when needed. 
• Work schedule includes Saturday evening, Sunday, Monday, Tuesday, and flexible on other day.

General Duties & Responsibilities:

• Understand and implement all policies, procedures, standards, specifications, guidelines and training programs as outlined in the Nitehawk Cinema employee manual. Adhere to all cash handling, cash management and cash register policies set forth by Nitehawk Cinema operational policies and procedures and ensure proper cash management practices are followed
• Understand all Nitehawk policies, procedures, standards, specifications, guidelines and operations related to both restaurant and cinema space
• Ensure that all guests feel welcome and are given friendly, responsive, efficient and courteous service at all times. Handle disruptive guests when needed 
• Maintain a pristine aesthetic at Nitehawk Cinema that will project a constant positive image, including all front of house and back of house operational areas. Ensure that Home Location is a clean, safe, and DOH compliant facility
• Provide movie, food and beverage product information to employees and guests, and answer any questions with courtesy and respect 
• Provide opportunities for staff to learn, grow and develop their abilities. (Successful demonstration of this will be evident by employee satisfaction and retention of those under your supervision) 
• Help ensure open communication across all departments and that information is distributed efficiently
• Work with all managers to maintain a clean, safe, and DOH compliant facility

Qualifications:

• 5+ years upper level restaurant management experience
• Knowledge of NYC and state laws regarding employment rights
• Proactive and clear communication and follow through
• Managers are to set a good tone in the work environment. Willing to help in all aspects of operations is required
• NYC Food Handlers
• Job requires a flexible schedule and working nights, weekend and holiday hours.