Client Care Specialist

Job Description

Job Description

SUMMARY: 

The Client Care Specialist serves as an ambassador of the client experience. This position provides clients with supportive assistance to maintain a safe, welcoming and clean environment and conducts scheduled/assigned dorm/room checks. Responsible for monitoring, enforcing and documenting all pertinent activities, including, but not limited to, center rules, behavior, incident and accident reports. De-escalate, mediate and resolve disputes, preventing and reducing tension in the facility. 

DUTIES AND RESPONSIBILITIES:

• Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency. 
• Create an environment where clients can feel welcomed, comfortable and supported.
• Monitor specific, assigned dorms; for policy adherence; client needs, room/bed assignments, laundry, bed count, hours allowed and random sweeps of personal belongings.
• Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting.
• Encourage cooperation as a way of promoting standards of cleanliness, safety and accountability.
• Assist clients with immediate needs and requests. Provide guidance on proper procedures.
• Ensure adequate living standards are met and coordinate needs to meet them, as applicable.
• Identify, document and report clients’ current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol.
• Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and/or other applicable activities as instructed by management or per established protocols. 
• Assist with transportation needs for staff as instructed by management or per established protocols.
• Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary.
• Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols.
• Ensure compliance with local, state, and federal laws.
• Performs other assignments or tasks as deemed necessary.