Call Center Representative I - PD

Call Center Representative ITitle: Call Center Representative I PD Location: Fountain Valley Department: Navigation Center Status: Per Diem (16 - 18 hrs per week) Shift: Days/Predominantly Remote *After training* Pay Rate: $23/hr NOTE: · 1st part of training: 40 hours the first 3 weeks of employment: Monday- Friday 8a.m.-4:30p.m. · 2nd part of training: Flexible days/hours Mon-Fri between the hours of 8a.m.-4:30p.m., this can take 8-12 weeks if not longer. · The required shifts are: Monday, 8am - 12pm or 4pm - 6:30pm - Tuesday, 2pm - 6:30pm - Wednesday, 2pm - 6:30pm - Friday, 2pm - 6:30pm - 2pm -6:30pm, Saturday, 9am - 12pm or 4pm - 6pm · After the training period, 1 shift per weekend is required.Purpose Statement / Position Summary To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues. Essential Functions and Responsibilities of the Job Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues. Prioritize service and customer experience within each interaction. Ensure unforgettable guest experiences through unmatched service. Demonstrates strong guest-focused engagement over the phone, email, and chat. Demonstrates effective communication, interpersonal, written and verbal skills. Strong organizational skills. Must be able to multi-task and maintain calm demeanor. Must possess problem resolution and follow through skills. Knowledge of managed care and the business segments. Knowledge and ability to schedule reservations for patients/family. Be at work and be on time. Follow company policies, procedures and directives. Interact in a positive and constructive manner. Prioritize and multitask.Qualifications Experience · 1-2 years customer service experience or other related guest-focused engagement preferred. · Call center experience necessary in a fast-paced setting. · Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy) · Some medical terminology preferred. · Spanish speaking a plus. Education · High School diploma, GED required.Primary Location: United States-California-Fountain Valley Work Locations: MCSS-MemorialCare Shared Svcs 17360 Brookhurst Fountain Valley Fountain Valley 92708 Job: Custmr Srvc,Patient Rel,Recept Organization: Memorial Health Services Schedule: Per Diem Employee Status: Regular Job Level: Staff MemorialCare Health System