Manager, Technical Program Management

Overview At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward‑thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about locally and globally. Come make an impact every day at Zebra. What We're Looking For The Program Manager will be responsible for leading the end‑to‑end execution of XBU GTM activities for advanced AI projects. Engaging with Product Managers to assess and prioritize direct customer feedback during pilot activities is essential while driving execution via mature Agile practices. Knowledge of AI execution and lean GTM processes is essential. Technical and solutions manager of program management responsible for leading agile cross‑functional team of Systems and SW Engineers, Test Engineers, Operations, etc. from initial concept to deployment. Meets complex program goals for product performance, quality goals, regulatory compliance requirements, cost, schedule, and development budget. Responsible for working with Product Management, Marketing, and Experience Designers to define the product, solidify the business case, and author the product and experience specifications. Given our multitude of design and development partners, you will participate with negotiations involving Business Development and Legal. The ideal candidate has a strong background in AI‑driven transformation and digital automation technologies with a track record of applying them to deliver measurable value in complex enterprise solutions. Location – Role is required to be onsite in Holtsville, NY office (Hybrid – Minimum of 3 days in the office per week). Responsibilities Functional leadership of program management teams with possible direct supervision of level 1, 2 and senior PMs. Independently drives team growth and development plans and supports individuals’ execution of development activities such as training, mentorships, and guiding growth opportunities for high potentials. Team leadership for scaled Agile cross‑functional innovation teams. Contribute to and promote the development of agile skillset and capabilities within Zebra. Execute multiple limited scope projects simultaneously or a large program with senior manager’s guidance utilizing modern project management methodologies to ensure maximum project effectiveness. Organize and lead scrum teams as an agile scrum master (SM) or a release train engineer (RTE). Drive execution of solutions inclusive of concept definition, requirements validation, architecture specification, and governance compliance to our Application Lifecycle Management framework. Ability to translate customer problems into solution requirements. Leads system integration planning, release management, and planning for demonstrations, proof of concepts and pilots. Leads creating cross‑functional workstreams and driving execution for sales enablement, development and deployment. Independently building relationships and working across all relevant areas of the solution business including Sales, Services, IT, Finance, Marketing, Product, Engineering, and Support. Works independently with business in defining proof of value and customer’s return on investment. Organizes and presents business, technical and program reviews/status to Senior Leadership using digital media, dashboards and JIRA agile project management tools. Independently executed program plan and budgets for multiple, large projects. Recommend corrective actions and implement changes. Identify and mitigate risks; develop and implement risk mitigation plans. Owns ensuring alignment from key leaders of milestone achievement before moving the program forward. May lead multiple limited to moderate scope projects simultaneously or manage a larger program directly. Programs may be moderate to complex in nature or one large program with cross‑functional teams in numerous locations and time zones. Recognized as an "expert" in the business function and processes in which the program is operating. Motivate a project team to ensure solutions are reliable and of quality, in a highly collaborative fashion. Demonstrates the ability to see cross‑functional impacts of decisions and project plans and execution. Balances scope, schedule and budget considerations to adjust the project with minimal impact to the business. Understands the business objectives of the program and assumes personal accountability for success of the program against those objectives. Independently coordinates deliverables and project assets to assist the project team. Personally, anticipates and addresses obstacles or issues that are moderate to significant in severity and escalates complex issues to management for assistance. Independently engages additional resources as needed to address obstacles or delays. Adjusts the plan per management guidelines as delays or obstacles are experienced. Demonstrates advanced understanding of development processes and product launch scope and activities. No supervision by management is expected in this position for complex or novel problems. May coach or act as escalation point for Senior Program Managers or grades below. Supports early stage go to market activities and transition to marketing. Develop and protect intellectual property; be well‑versed with IP fundamentals. Explore and understand competitive landscape in both product and business terms. Define strategic initiatives to align the business to agile product development. Work closely with Portfolio Management to ensure strategic goals align and are represented in the innovation feature roadmap. Assist in the development of business plans, strategies and approaches to take advantage of business opportunities. Initiate strategic partnerships with technology companies (including startups) that are developing adjacent new cutting‑edge solution elements. Partner with Zebra Ventures to identify entities that are added‑value to your business and solutions. Required Qualifications Bachelor’s degree required. 8+ years of experience with a minimum 2 years as team lead/supervisor. Strong full life cycle Program Management experience. Be able to drive program management initiatives while understanding the environment and scope of the program. Scrum agile methodologies implementation experience. Experience with software development best practices including Scaled Agile, TDD and Continuous Integration; a track record of applying these methodologies. Preferred Qualifications Master’s degree preferred. Understand the components of the AI development lifecycle from both a development and GTM perspective. Experience driving efficiencies through AI and work history in automation and digital transformation. Interface Software Development knowledge. Experience with production agile flow processes and standard tool sets such as JIRA/Confluence and the MS Office Suite. Past responsibility for multiple significant delivered‑to‑market solutions in asset intelligence (Location Services, Machine Learning, Machine Vision). Experience with Cloud development and Software/Services development integration, as well as mobile application development for Android or iOS. Experience working independently and as part of a team to solve difficult technical, quality, cost, and schedule challenges, expert in risk management practices. Strong strategic and analytical skills. Excellent written and oral communication skills. Solid critical thinking and questioning skills. Experience guiding large cross‑functional teams. Self‑motivated, results driven, manages risks, and thrives in an environment of uncertainty and continuous innovation. Able to drive definition and creation of solutions from skeleton use cases. Experienced team builder, great at collaboration and managing resources; proven interpersonal skills. Equal Opportunity Employer Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at View email address on click.appcast.io. Pay Range $138,800.00 – $208,200.00 Annual Incentive Compensation In addition to base pay, Zebra offers this role the opportunity to earn a performance‑based annual cash incentive, at a target equal to 15% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job‑related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long‑term incentive equity awards. Benefits We understand the importance of work‑life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual company‑wide well‑being day to promote revitalization and success. #J-18808-Ljbffr Zebra Technologies