Program Quality Manager

PQ Manager

The PQ Manager does not manage a product, a platform, or a technology team. They manage how the JX organization operates as a program. This role is about enabling structure, consistency, visibility, governance, and performance discipline across all of JX.

What This Role Is:

• A program management and operating model leadership role
• Responsible for building the JX operating model from scratch
• A coach and facilitator — enabling JX teams to work better, not directing their technical work
• The steward of JX performance visibility, governance routines, and deliverable accountability
• A cross-functional coordinator who influences without line authority over the teams served
• A workforce management coordinator ensuring JX staff fulfill performance review and training obligations

What This Role Is Not:

• A technology role — the PQ Manager does not drive or evaluate technology decisions
• An audit or compliance enforcement role — PQ Manager supports audits but does not police teams
• A product management role — PQ Manager does not own a product roadmap or delivery pipeline
• A role requiring pension administration expertise
• A role where the manager has direct authority over the JX teams they serve

Technology — What Is and Is Not Required:

Not Required:

• Pension or retirement administration experience
• Product management or technology delivery depth
• Engineering or architecture knowledge
• Direct ownership of technology decisions
• Tech literacy to follow basic technology conversations

Required:

• Understanding that technology underpins all JX work
• Ability to engage with technical teams without directing their choices

Important distinction: Do not penalize technology familiarity. Penalize technology-first framing when program management competency is thin. A candidate who understands technology but leads from a program management orientation is a stronger fit than a candidate with no technology exposure.

Preferred adjacent backgrounds (bonus, not required):

• PMO leadership or governance functions
• Operations or service delivery management
• Workforce management or organizational development
• Business process improvement or organizational effectiveness
• Internal controls or audit support as a collaborator
• Quality management in a non-enforcement context