Service Technician (On Road)

Job Description

Job Description

POSITION IS BASED OUT OF EIGHTY FOUR, PA.

Basic Qualifications

Education/Training: High school diploma or equivalent required. Associate degree in automotive technical field, Automotive Service Excellence (ASE) Certification, or equivalent years of related field experience preferred.

Skill(s): Proficient reading, writing, grammar, and mathematics skills; effective communication and verbal skills; customer service focus; ability to manage urgent deadlines in a challenging environment; proficient interpersonal relations and communication skills; strong mechanical repair skills including diesel and automotive systems; knowledge in electrical, hydraulic systems, compressors, and crane repairs; ability to use service manuals to troubleshoot; ability to use diagnostic equipment and interpret results; proficient use of hand and power tools; proficient PC skills (including Internet); visual and auditory skills. Read, follow, and understand hydraulic and electrical schematics.

Working conditions: Ability to stand, sit, bend, reach, climb, crawl, kneel, walk, and work for long periods; regular twisting, pulling, pushing forces associated with use of tools; lift/carry up to 75 lbs regularly and up to 100 lbs occasionally; exposure to outdoor weather conditions and shop environments. This position falls under the company's safety-sensitive category; may operate heavy machinery, power tools, or equipment; drive a motor vehicle or commercial vehicle; and work at elevated heights or in confined spaces.

Experience: Minimum two (2) years’ experience repairing and maintaining heavy trucks (including diesel engines and transmissions/components) required; five (5) years’ experience in auto repair, truck body, oil and gas, and electrical/hydraulic experience preferred.

JLG experience preferred but not required.

Basic Function

Responsible for repairing and maintaining heavy trucks and Curry Supply products in accordance with company policy, legal requirements, and safety standards. Performs warranty and mechanical repairs; writes up orders for parts to complete repairs and billing; evaluates parts for reusability and cause of failure; visits customer work sites to perform on-site repairs; and tests new units as needed.

Major Duties (Summary)

• Maintain and repair on-road heavy trucks and equipment using service manuals and proper troubleshooting techniques.
• Write orders for parts needed to complete repairs so billing can be processed accurately.
• Evaluate parts for reusability and determine cause of failure.
• Complete hydraulic and electrical diagnostic repairs.
• Perform other duties as assigned.

General Responsibilities

This position will support Curry Supply’s continued expansion within the Service and Warranty department. The function of the technician is to provide truck repair service to customers in support of our products as well as vendor supplied products. The job will require overall expertise to repair all Curry Supply products through both field service work and in-house shop services. The candidate must have the ability to assess a situation and make sound repair decisions. The individual must have effective communication skills to inform management and customers on situations and courses of action. Successful candidates must comply with all company safety policies and procedures, including a zero-tolerance drug and alcohol policy and are subject to pre-employment, random, post-incident, and reasonable suspicion drug and alcohol testing.

Essential Duties

• Performs a variety of duties:

• Demonstrates strong familiarity in Curry Supply product lines to enable effective and efficient equipment repairs.
• Diagnoses technical problems and determine proper corrective actions.
• Manages customer feedback and addresses complaints.
• Troubleshoots to identify and isolate failed equipment components.
• Repairs hydraulic equipment.
• Repairs electrical equipment.
• Repairs crane equipment.
• Replaces compressor components.
• Maintains and documents accurate service reports.
• Builds positive relationships with customers and resolve challenges in a professional manner.
• Possesses advanced multi-tasking ability, equipment troubleshooting, and repair skills.
• Safely operates and maintains a Curry Supply mechanics truck.
• Hydraulic pressure testing.
• Understand hydraulic and electric theory.
• Willing and able to travel on overnight trips.

• Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information, parts, materials, and repair procedures.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company’s compliance with all regulatory requirements.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel.
• Responds to inquiries relating to his/her area, or to requests from customers, other personnel, etc., within given time frames and within established policy.