Senior Systems Technician

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Service Technician! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Location: Raleigh, NC / On the Road Summary As a Senior Systems Technician, you will be responsible for the installation and/or servicing of complex residential and commercial solutions including wired and wireless systems. Responsibilities also include a basic understanding of access control and video surveillance systems, ability to troubleshoot more complex systems including network issues, and work with basic integration. A more effective communicator, they also serve as a mentor to junior technicians and shares learned technical information to improve individual and branch capabilities. Responsibilities Service & Install Residential Systems: Complete installation and/or servicing of various types of security systems, including wired and wireless systems, with minimal supervision. Troubleshoot more complex systems and network issues and work with basic integration. Run and fish wires in a concealed manner. Set up and communicate system functionality to customer and answer questions. Keep job site clean & organized so work can be performed in the safest manner possible Employ basic logic skills to move an issue to resolution. Train & Mentor Technicians: Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors. Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems. Qualifications Education & Experience: High School Diploma or equivalent. 2 – 5 years of field experience or equivalent technical education or certification. Minimum of 2 years of life safety and home automation equipment experience- preferred Certification/License: Valid driver’s license with an acceptable driving history. ESA Certified Alarm Technician Level 2 or equivalent - preferred. NICET Fire or Video Level 1 - preferred. Communication: Must be able to effectively communicate with various individuals professionally to provide superior customer service. Technical: Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction. Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers. Our Total Rewards package includes (but is not limited to): Competitive compensation with incentive eligibility Medical, dental and vision coverage Company paid life and AD&D insurance. Company paid short- and long-term disability. Voluntary benefit products 401k retirement savings plan Flexible Spending Account Paid time off Tuition reimbursement Employee Assistance Program (EAP) About Us Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service. Our Values Win as a team. Do the right thing. Make a difference every day. Get it done. Think big. If you share these ideas, we’d love to hear from you! Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Vector Security