Customer Service Representative

Customer Service RepHourly Pay: $19/hr Location: Columbus, OH Duration: 6 months extension up to 24 months followed PERMClient Support Service Professionals handle incoming phone calls regarding various service inquiries on brokerage accounts. Calls will require a high degree of accuracy and efficiency while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries.Successful applicants will be highly professional, career-driven, and committed to delivering World-Class Service.ResponsibilitiesHandle incoming client calls regarding brokerage account service inquiries.Provide support for Brokerage Cash Management products and services.Assist clients with Brokerage Online and Mobile app inquiries.Address general account and financial-related inquiries accurately and efficiently.Consistently meet key department performance and service metrics.Contribute effectively in a fast-paced, team-oriented environment.Multitask and adjust quickly to changing priorities in a busy financial service center.Maintain a professional, client-focused approach while delivering high-quality service.QualificationsCollege degreePrevious contact center experienceStrong communication and customer service skills.Ability to work effectively in a fast-paced, team-oriented environment.Ability to multitask and adapt quickly to change.High degree of accuracy and attention to detail.Professional and career-driven approach.Commitment to delivering World-Class Service.For workers in the United States, PrideGlobal and its affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.Equal Employment OpportunityPrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates Pride Global