NOC Technician

Job Description

Link Technologies is hiring a NOC Technician to support IT Operations, Engineering & Support. The role involves maintaining system uptime, troubleshooting issues, and assisting the IT team. Candidates should have a strong technical background and understand operations, architecture, and infrastructure.

Job Responsibilities

• Serve as a 1st level escalation for production environment system issues.
• Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.
• Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.
• Maintain and update standard troubleshooting procedure documentation to reduce future escalations.
• Monitor and maintain all data backups (including tape management).
• User account management.
• Perform approved routine system maintenance on production systems. Maintenance steps and processes may be changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.
• Assist all divisions of IT with routine activity including host/client network address management (PCs and printers), network port lock/unlock, AD computer memberships, non-intrusive diagnostics (ping, tracert etc.) and system resource/data gathering (e.g. retrieve log files, system inventory).
• Assist in implementation of approved production changes (PCRs).
• Update assigned incidents in a timely manner, as well as perform any escalations to Tier 2 and 3 support, management or vendors and assist in subsequent activities as required.
• Provide an account of relevant activity during the shift (End of Shift reports) and proper transition of unresolved/pending items to the next shift.
• Prepare documentation on systems or procedures as required.
• Follow and adhere to internal IT Policy and Procedures as appropriate.
• Perform other management assigned tasks as required.

Job Requirements

• 1-2 years experience administering Windows Server platforms with an emphasis on Active Directory.
• Experience in messaging systems (Teams), trouble ticket system (ServiceNow), and software deployment solutions.
• Experience with enterprise monitoring tools.(eg.SCCM, Grafana) is desirable
• Solid knowledge of LAN/WAN fundamentals including experience with routers & switches, Internet firewalls, and wireless technology.
• Experience with Juniper and Extreme Networks products (switches and firewalls) are highly desirable.
• Experience with Palo Alto firewalls.
• Basic knowledge of network services setup and administration (DNS, DHCP, VPN appliances, RSA, Web Proxy, Certificate Authority, secure shell, secure FTP).
• Experience supporting telephone systems, specifically Avaya is desirable.
• VMWare administration experience is highly desirable - Vsphere, Nutanix.
• Experience supporting systems used by the hotel/casino resort - including IGT/Patron, Micros POS, Micros Opera, Amadeus, and Everi is desirable.
• Excellent customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
• Above average organization skills, excellent communication skills, and can demonstrate problem solving skils.
• Considered an out of the box thinker and displays a willingness to leam.
• Requires 2-3 years practical or hands-on experience in a technical support, systems administrator or similar role.
• Experience in gaming, hospitality and retail systems is desirable.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• Must be 21 years of age or older.

Link Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other status protected by law.