Customer Service Manager - St. Joseph, MO (Lake)

Customer Service Manager

Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

Responsibilities and Expectations

Key Responsibilities

• Lead and manage performance of retail bank team (non-exempt employees)
• Support growth of retail bank net income
• Ensure consistent delivery of a superior customer experience
• Maintain compliance with laws, regulations, and bank policies

Required Skills & Education Requirements

• High School Diploma or equivalent
• Strong interpersonal, verbal, and written communication skills
• Proficiency with Windows-based computer systems
• Ability to maintain a high level of confidentiality and professionalism
• Strong attention to detail with effective organizational and time-management skills
• Ability to collaborate effectively with a team to identify and implement solutions
• Availability to travel to Wichita, Kansas during the first week of employment for required week-long training

Preferred

• Previous retail banking or financial services experience
• Prior leadership, coaching, or supervisory experience
• Experience with sales management routines and performance coaching
• Knowledge of retail banking products, services, and regulatory requirements

Find your future at Equity Bank! The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others. Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.