Business Services Officer

Business Services Officer Posting ID 16853 Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Brief Job Description Under the supervision of the Business Services Manager for Facility Services (FS), the Business Services Officer coordinates and executes the administrative support services for all HHS agency programs in the state office geographic area. Work involves a wide range of facility support activities, including facility leasing and management, space planning, managing office moves, safety and security inspections and remediation, coordinating office maintenance activities, contract initiation and management, asset management, and various other duties to facilitate the smooth operations of state office service programs. The officer provides consultative services, guidance and technical assistance to customers in agency programs; analyzes program requests and develops action plans to meet or exceed needs; consults with contractors, lessors, public officials, and internal and external agency representatives to resolve problems and ensure continued service delivery; conducts onsite studies and analysis of operations in assigned regional office locations; prepares reports of findings and makes recommendations on improving procedures and initiating new practices; plans, assigns, and/or supervises the work of others; works under limited supervision, with considerable latitude for use of initiative and independent judgment. Essential Job Functions Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Conducts regular scheduled visits to local/field offices to perform facility reviews; ensures all emergency and routine building problems and safety issues are identified and corrected in a timely manner; counsels and trains Local Office Coordinators (LOC) on available FS services, how to request assistance, supplies and/or equipment, and the appropriate monitoring and reporting of safety or security concerns; manages all service requests and resolves facility issues for assigned offices to include coordinating purchases, contracting repair or maintenance services, initiating emergency or security incident management, addressing accessibility or safety issues, and intervening on vendor or lessor performance concerns; maintains productive relationships with LOCs to facilitate effective FS service delivery to programs (40%). Analyzes and reviews use of space among agencies at assigned offices to determine efficiencies; consults with programs on requests for additional space, evaluating options for relocation, adding space or obtaining new leases; implements FS space allocation guidelines across all agencies; recommends most cost‑effective options to program and FS management; manages space projects through to completion with necessary actions such as coordination with HHS Facility Management and Leasing (FML), Texas Facility Commission (TFC), agency program management, lessors, contractors, purchasers, inspectors, movers, and agency telecom and IT support (20%). Develops specifications for services and manages service contracts for regional offices in order to meet program agency goals; service contracts include janitorial, security, locksmiths, electricians, plumbing, HVAC, freight/shipping/postage meters, office equipment supply and maintenance, and carpet cleaning (15%). Coordinates with FS warehouse and asset management staff to arrange the pickup, transfer and appropriate disposition of agency records and surplus furniture and equipment. Assists in annual inventory, locating, scanning and reconciling reports on controlled assets (10%). Assists in developing and implementing policies, procedures, and special projects to improve FS service delivery or meet regional program needs. Prepares reports, serves on workgroups, provides technical assistance, handles emergency tasks and assignments, and performs other duties as required in support of efficient regional programs serving the public (10%). Assigns and oversees work of other support staff in Business Services (5%). Knowledge, Skills and Abilities (KSAs) Knowledge of local, state and federal laws, and regulations relevant to business services, facility operations, contract management and procurement. Knowledge of the principles, practices and techniques of facility management, contract development and management, leasing and state purchasing. Knowledge of the programs of the Texas Health & Human Services agencies. Skill in planning, organizing, implementing and evaluating large multi‑faceted projects and program support activities. Skill in effective communications, including negotiating, resolving conflicts, consulting, training, and preparing reports. Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite. Ability to manage multiple tasks, with competing deadlines and produce quality deliverables with a sense of urgency. Ability to respond to emergency situations (even after hours) that could affect employee and client safety, take corrective action to resolve situations. Ability to identify problems, evaluate options and implement effective solutions. Ability to communicate effectively orally and in writing. Ability to exercise sound judgment and make decisions in accordance with the established policies and procedures. Ability to establish and maintain effective working relationships with customers, peers, management, and external contacts. Ability to travel locally and across the state which may include overnight stays. Registrations, Licensure Requirements or Certifications Valid Class C Texas Driver’s License. Initial Screening Criteria High School diploma or GED is required. Preferred experience working in business operations and processes reflected on application. Preferred work experience in contract management, facility leasing and facility management. Experience using Microsoft Office Suite. Preferred supervisory, managerial, professional, or technical work experience. Preferred experience managing multiple projects. Ability to communicate effectively in writing as demonstrated in the application. Active Duty, Military, Reservists, Guardsmen, and Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation on your first day of work. Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. #J-18808-Ljbffr