Account manager, pharmacy partnerships - eastern pa, de, and nj

"A Day in the Life" video Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. Caring. Connecting. Growing together. Primary Responsibilities: Client Relationship Management Growth & Business Development Account Oversight & Operational Support Cross-Functional Collaboration Client Engagement & Education Performance Metrics (KPIs) Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this account. Quarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpoints Issue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concerns Billing Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assigned Onboarding Support: Successful coordination and follow-through for new account transitions Account Responsiveness: Timely communication and documented follow-up after visits, calls, and escalations Client Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship management Scheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territories Operational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams Required Qualifications: Preferred Qualifications: Soft Skills: Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: United Health Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. United Health Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.