General Manager - Holiday Inn Express Holland

Job Description

Job Description

The Holiday Inn Express is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

Position Summary
As a General Manager you would be responsible for managing all aspects of the property, including leadership, management, and holding Team Members accountable, as well as exceeding guest expectations, while following government, Suburban Inns, and brand standards.

* Flexible Schedule
* Competitive Salary - negotiable based on experience

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules
• Holiday Pay
• 8 hours of paid volunteer time per year
• Advancement and professional growth opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Implement general policies established by the Company Officers; direct their administration and execution in conjunction with Human Resources
• Plan, develop, and approve specific operational policies, programs, procedures, methods, rules, and regulations in concert with general policies
• Develop, maintain, and administer a sound organizational plan; initiate improvements as necessary
• Establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs
• Attend conferences, workshops, and meetings to keep abreast of current information and developments in the field
• Coordinate development of operating budgets; monitor monthly budget and other financial statements; take effective corrective action as required
• Consistently assure the property is operated in accordance with all applicable local, state, and federal laws
• Oversee the care and maintenance of all the property’s physical assets and facilities
• Establish and monitor compliance with purchasing policies and procedures; review and approve purchasing procedures and requirements
• Manage cash flow and establish controls to safeguard funds
• Confer with department heads and Human Resources about personnel related matters including compensation, job changes, performance evaluation, etc.
• Participate in selected community activities to enhance the prestige of the property; broaden the scope of the property’s operation by fulfilling the public obligations of the hotel as a participating member of the community
• Serve as a liaison between all management staff and Company Officers
• Develop, maintain, and disseminate a basic management philosophy to guide all employees toward optimal operating results, employee morale, and guest satisfaction
• Provide reports and other support material for executive use
• Establish and approve workloads, work methods, and performance standards
• Maintain relations with police, fire, and other governmental agencies
• Direct purchase, receiving, storage, issuing, preparation, and control of all products, supplies and equipment
• Ensure proper cleanliness and sanitation of all facilities and environments according to local health department, brand, and Suburban Inns standards
• Handle emergencies such as fires, accidents, and breaches of security promptly and in person
• Emphasize property-wide safety and security through training, inspection, and preventative enforcement
• Convene and preside over meetings with departmental managers; conduct property wide personnel meetings
• Give direction to and work closely with vendors, outside contractors, firms, and individuals providing services to the property
• Lead, Manage, and Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and the brand. Discipline Team Members as needed, according to Suburban Inns’ policies
• Maintain unity between all departments of the property, while keeping an open line of communication between each of them as well as other properties
• Rotate Manager on Duty shifts over the weekends for the hotel
• Perform property walk-arounds each day as needed, and address all issues encountered
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Undertake special projects requested by the Company Officers

Position Requirements:
Minimum Knowledge:  Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a bachelor’s degree or equivalent related experience. Two years of Assistant General Manager experience preferred.
License, Training, and/or Certification Required: General Manager school through the brand, strong interpersonal and communication skills. Excellent driving record, valid driver license
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs
Required Travel: Position does involve travel to other Suburban Inns properties, client locations, or off-site meetings, sometimes overnight
Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor
We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

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