Guest Services Representative I
Parks Hospitality Group Inc
Job Description
Job Description
Join Our Team as a Guest Services Representative at the Embassy Suites Asheville Downtown!
At Parks Hospitality Group , we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay.
What You’ll Do:
- Greet guests warmly and assist them with check-in and check-out processes.
- Answer questions, provide local information, and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
- Manage reservations, cancellations, and modifications as needed.
- Communicate effectively with other departments to ensure guests’ needs are met.
- Handle guest complaints and issues with professionalism, working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
What You’ll Bring:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends, evenings, and holidays as required.
- Basic computer skills and experience with hotel management software a plus.
Why You’ll Love Working Here:
- Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
- Paid time off (PTO) for all team members, because we value your well-being.
- Team Member Recognition Program to celebrate your achievements.
- Discounts on hotel stays and dining.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
About Us:
At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.
Location:
Embassy Suites Asheville Downtown
192 Haywood St
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Guest Services Representative I in Asheville, NC vacancy
- ...Guest Service Agent Kessler Hospitality's portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties in Alabama, Colorado, Georgia, Florida, North Carolina or South Carolina...SuggestedFlexible hoursShift work
Grand Bohemian Orlando
Asheville, NC10 days ago - Busy single father in West Asheville that needs help keeping up on the house. General cleanup, vacuuming, etc required. I run an Airbnb out of the basement that will need occasional turnover as well. Hoping to find someone easy to work with, local, and thorough to help ...SuggestedLocal area
Housekeeper.com
Asheville, NC24 days ago - ...retirement of our colleagues. The available plans and programs include: ~ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine...SuggestedFull timeTemporary workPart timeFlexible hours
Mission Hospital
Asheville, NC2 days ago - A luxury travel agency is seeking a Luxury Travel Specialist to provide high-touch service to clients. You will curate seamless travel experiences and manage booking details with precision. The ideal candidate is detail-oriented, has strong communication skills, and thrives...SuggestedRemote workFlexible hours
Rudybtravel
Asheville, NC3 days ago - ...Overview Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining... ...environment. * Interact positively with residents, staff, and guests, providing excellent customer service. * All other duties as assigned...SuggestedLocal area
Healthcare Services Group
Asheville, NC2 days ago $18 per hour
...as part of a temporary pool of reserve housekeepers for UNC Asheville. Responsibilities may include: performing general cleaning services, emptying trash, sweeping, mopping, vacuuming, dusting, cleaning restrooms, windows and doors daily, using a building checklist,...Full timeTemporary workPart timeUniversity of North Carolina at Asheville
Asheville, NC3 days ago- ...BONUS! Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul's exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team. U-Haul...Start working todayLocal area
U-Haul
Asheville, NC3 days ago $18 - $19 per hour
...force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes a culture of inclusiveness and belonging by aligning our words with actions, so that...Hourly payFull timeTemporary workImmediate startMonday to FridayFlexible hoursShift workGivens Communities
Asheville, NC3 days ago- ...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...Weekly payMinimum wageLocal area
Extended Stay America
Asheville, NC2 days ago - ...maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. House persons represent the hotel to all guests, assisting with guest needs, and completing all daily duties and assigned projects...Shift work
Earth Fare
Asheville, NC3 days ago $725 per month
...the community. Respond to resident room emergencies, and log cleaning activities as required. Housekeepers also interact with residents and guests in a friendly and courteous manner. Brookdale is an equal opportunity employer and a drug-free workplace.Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Senior Living
Asheville, NC5 days ago- ...members over the course of three years. Job Summary and Qualifications The Hospital Housekeeper performs environmental service duties that promote a safe, clean, sanitary and aesthetically pleasing environment that contributes positively to the healing...Temporary workWork at officeFlexible hours
Mission Hospital
Asheville, NC3 days ago - ...empathy and professionalism. The ideal candidate will have strong communication skills, travel industry experience, and a passion for customer service. Enjoy fully remote flexibility, exclusive travel perks, and opportunities for professional development. #J-18808-Ljbffr...Remote work
Almaaventurera
Asheville, NC5 days ago - ...North Carolina. This role provides a five-star experience for guests, managing check-ins and check-outs, responding to inquiries, and... ...ideal applicant has strong communication skills, previous customer service experience, and the ability to work well under pressure....
Omni Hotels
Asheville, NC2 days ago - ...comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day... ...a five-star welcome and departure experience to Club Floor guests, as well as, serving as ambassadors throughout the guest’s stay...Local areaImmediate start
Omni Hotels
Asheville, NC2 days ago - ...Support Specialist to assist clients with travel-related inquiries and coordinate arrangements. This role requires strong customer service and communication skills, as well as the ability to work independently. Successful candidates will enjoy helping others and may have...Remote workFlexible hours
Hallford Travels
Asheville, NC2 days ago - ...overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.... ...to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest...Local areaImmediate startNight shiftDay shift
Raines Inc
Asheville, NC2 days ago - ...are looking for a professional, energetic Housekeeper. They will have the goal of daily creating a clean and orderly environment for guests, which in turn will directly strengthen the reputation of the Hotel Indigo Asheville Downtown hotel managed by Crestline Hotels &...Full time
Crestline Hotels & Resorts
Asheville, NC5 days ago - ...application of products and equipment used in a cleaning operation. Basic knowledge of principles and processes for providing customer service. Ability to understand and follow directions. This position is designated as mandatory and must report or stay over during...Day shiftAfternoon shift
North Carolina
Asheville, NC5 days ago - ...we believe that every detail matters in creating an exceptional guest experience. We're looking for a dedicated and reliable Housekeeper... ...remains in top condition. Provide a high level of customer service, addressing guest needs promptly. Keep your workspace organized...Full timeWeekend work
Parks Hospitality Group
Asheville, NC2 days ago $15 per hour
...Compensation: $15 / hour + Culture: At the Holiday Inn Biltmore West, our culture is centered around providing exceptional guest experiences while fostering a positive and supportive work environment for our team members. We know that happy employees make happy...Hourly payFull timeCurrently hiringVirtelle
Asheville, NC4 days ago$16.32 per hour
...am-4pm with Holidays and Weekends required. Housekeepers must be able to clean guest rooms to the expected standards in an expedited manner while offering exceptional guest service. Associates will work in a team atmosphere. Duties include: upkeep and presentation...Full timeTemporary workFlexible hoursShift workWeekend workBiltmore
Asheville, NC2 days ago$725 per month
...Respond to resident room emergencies, and log cleaning activities as required. Housekeepers also interact with residents and guests in a friendly and courteous manner. Brookdale is an equal opportunity employer and a drug-free workplace. About Us Brookdale...Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Senior Living
Asheville, NC5 days ago- ...areas, such as hotel rooms, hospital rooms, closets, corridors, guest areas, and stairwells. Clearing away garbage and emptying all... ...writing or in person. Building Relationships - providing service to others and working in a non-competitive environment. Independence...Work experience placement
Labor Finders
Asheville, NC2 days ago $16.32 - $17.6 per hour
...the Inn at Biltmore. Level I Housekeepers must be able to clean guest rooms to the expected Biltmore standards, maintain speed requirements... ...detailed cleanliness level, while offering exceptional guest service. Housekeepers will work in a team atmosphere. Duties include:...Full timeTemporary workShift workWeekend workBiltmore
Asheville, NC3 days ago$725 per month
...Respond to resident room emergencies, and log cleaning activities as required. Housekeepers also interact with residents and guests in a friendly and courteous manner. Brookdale is an equal opportunity employer and a drug-free workplace. Job Info Job...Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Hockessin
Asheville, NC5 days ago- ...and resident apartments. Keep common area and resident bathrooms clean. Clean apartments at resident move-out. Attend required in-services and staff meetings. Maintain resident privacy/confidentiality at all times. Follow all policies regarding release of resident information...Full timePart timeWork at officeFlexible hours
Harmony Senior Services
Asheville, NC5 days ago - ...programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family...Temporary workWork experience placementFlexible hours
Mission Hospital
Asheville, NC3 days ago - ...employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Job Summary and Qualifications The Lead Environmental Services coordinates the operations and activities of...Temporary workLocal areaFlexible hours
Mission Hospital
Asheville, NC2 days ago - ...Downtown! At Parks Hospitality Group , we believe that every guest deserves a pleasant and satisfying breakfast experience. As a... ...essential role in creating a welcoming and enjoyable breakfast service. You'll be responsible for preparing and maintaining food stations...Full timeDay shiftEarly shift
Parks Hospitality Group
Asheville, NC2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Services Representative I. Be the first to apply!
