Account Customer Service Rep - Automotive

Account Customer Service Rep - Automotive

Together, we move the worldwe've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility. MAHLE generated sales of 11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution: As an Account Customer Service Rep - Automotive you will be doing the communication, follow ups and looking at EDI to understand the needs of the customer, managing the customer portal, understanding the requirements and KPIS on the scorecard, understanding the internal process and how impacts the scorecard tracking the issues, go back to the root cause. Analyze, submit, verify and communicate release requirements. SAP data management with ability to create customer master records and schedule arrangements for new part numbers. Create and maintain customer material information records and customer-specific work instructions. Responsible for processing shipments and invoices. Review and maintain customer website information (as needed). Compare price list provided by Sales against pricing in the scheduling agreement. Update pricing in the scheduling agreement ASN text. Review and troubleshoot the status of incoming EDI and monitor and troubleshoot outgoing EDI transactions. Assist with returnable dunnage issues and process customer returns. Communicate freight scheduling with Shipping and organize and track expedited freight. Research and resolve accounts receivable issues (freight charges, returns, etc.). Resolve delivery performance differences with customer locations. Update customer portals, team measurables, and customer score cards as necessary.

Your Experience & Qualifications: Related experience. Experience with Microsoft Office tools. Experience with SAP. Dynamic communication / inter-personal skills. Highly organized and possess good decision-making and problem-solving skills.

Our Offer: We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.