Enforcement Program Coordinator

Eligibility Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. Responsibilities Implement, manage, and monitor inspection scheduling for various inspection programs. Communicate with business owners and managers to schedule appointments. Conduct quality assurance review on inspections conducted and identify opportunities to improve efficiency and/or quality of work. Attend internal and external meetings and coordinate with other city agencies. Review and enter inspection data into agency systems, and conduct research and analysis of business information in agency databases. Prepare and generate reports as needed for Enforcement management to track inspection goals and efficiency. Report issues and trends to Enforcement management team and make recommendations to update policies and procedures and improve the day-to-day operations of the program. Coordinate and assist with training of staff. May perform other community related work and/or special assignments as necessary. Minimum Qualifications A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or An associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above; or A four‑year high school diploma or its educational equivalent approved by a state department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described above; Education and/or experience equivalent to any of the options above, with the one year of administrative or supervisory experience required. Education above the high‑school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience), at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years. Preferred Skills Experience working within multiple CRM systems. Exceptional organizational, communication (written and oral), analytical, and research skills. Ability to work autonomously and think creatively in a fast‑paced, dynamic environment. Strong organizational and time‑management expertise, particularly in scheduling, tracking, and reporting data based on operational needs. Proven ability to successfully manage multiple high‑priority projects simultaneously and to organize and drive projects to timely completion. Proficient in Microsoft Outlook, PowerPoint, Word, and Excel (advanced proficiency in Excel for data management and analysis). 55a Program This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr New York City Department of Consumer and Worker Protection