Business Intelligence Analyst - Trust and Safety

Business Intelligence Analyst - Trust and Safety

Location: San Jose

Employment Type: Regular

Job Code: A25828A

Responsibilities:

The Business Intelligence Team empowers data-driven decision-making within our organization. We are committed to delivering meaningful insights that drive continuous improvement and optimize performance across all operational areas. The Business Intelligence team owns and manages operational metrics and develops robust reporting systems and analytical insights to ensure accuracy, actionability, and timeliness of information. Our focus is on fostering collaboration, innovation, and efficiency for Trust & Safety (T&S) global functioning. Responsibilities include:

• Partner with cross-functional stakeholders to gather, prioritize, and translate business requirements into scalable analytics and automation solutions.
• Develop and maintain scalable data workflows (e.g. Scheduled SQL queries, Python scripts or RPA bots).
• Collaborate with operations, engineering, and platform teams to improve systems integration and data flow between platforms (e.g. workflow tools and databases).
• Build, design, and monitor reporting tools that surface key metrics and operational insights. These may include data related to efficiency and quality performance in moderation teams.
• Develop and maintain technical documentation, data definitions, and user documentation to support scalable analytics solutions.
• Evaluate emerging analytics, automation, and AI technologies to improve operational efficiency, scalability, and data accessibility.
• Ensure data quality, validation, and governance standards across automated reporting and AI-assisted workflows to support accurate, reliable decision-making.

Qualifications:

Minimum Qualification(s):

• 5+ years of hands-on experience in data automation, analytics, or a related analyst role.
• Strong stakeholder management and communication skills, with the ability to translate business needs into scalable data solutions and technical concepts into actionable business insights.
• Proficient in Excel automation, data pipeline development, and scripting for automation tasks, including proficiency in Python and SQL for data analysis, automation, and scalable data workflows.
• Experience applying data quality, validation, and governance best practices to ensure accurate, reliable, and trustworthy analytics.
• Understanding of relational databases and/or data warehousing for concepts (e.g. BigQuery, Snowflake).
• Proven analytical problem-solving skills with a keen eye for detail and process optimization.
• Familiarity with data visualization tools, e.g., Tableau, Power BI, etc.

Preferred Qualification(s):

• A Bachelor's degree or higher in Management Information Systems, Computer Science, Business Analytics, Statistics or related subjects is preferred.
• Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines.
• Experience working in Trust and Safety scaled operations, with an understanding of content moderation workflows or workflow management systems.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience identifying opportunities to leverage AI-assisted tools and automation to improve reporting, operational workflows, and productivity.

Job Information:

For Pay TransparencyCompensation Description (Annually)

The base salary range for this position in the selected city is $108000 - $151200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at