Customer Service Representative ($20 PH starting) (Hiring Immediately)

SPECTRUM

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

JOB SUMMARY
Specialty Accounts is responsible for the administration and audit of Specialty and Employee Accounts, Equipment Research, Regulatory and Special Handling. The Specialist position has occasional contact with customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience. Audits various department reports to maintain billing system integrity. Performs various forms of customer research within the billing system and/or ticketing system. Addresses and troubleshoots escalated customer issues. Processes customer account adjustments. Performs equipment movement and/or customer order entry within company billing system based upon request. Provides support to internal and external customers. Maintains various departmental databases. Performs other duties as requested.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to communicate effectively, both written and verbally
Ability to prioritize and organize effectively Ability to use critical thinking in complex situations
Demonstrated interpersonal skills with leadership aspirations to assist in motivating peers
Proven ability to mentor and coach team members Knowledge of CSG/ICOMS billing system
Required Education
College course work in business or related field or equivalent combination of education and experience
Required Related Work Experience and Number of Years
Customer service experience - 3
Telephone, Video, Internet Experience - 2
Data Entry Experience - 2
CAM120 2026-76770 2026
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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Vacancy posted more than 2 months ago

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