Implementation Consultant

Implementation ConsultantAre you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!The Implementation Consultant is responsible for managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan.Manage the customer implementation of the Relias Platform for multiple solutionsDeveloping detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plansUtilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externallyIdentifying and managing risks and issues, and working with internal teams for mitigationLead customer workshops and training sessionsProvide status reports to customer, and ensure project remains on schedule, within scope, and within budgetDeveloping and fostering positive relationships and building rapport with customersUtilizing current and best practice implementation documentation and toolkitsEnsure that project management database is kept up to date at all time is logged and project notes are completeConfigure contracted products and solutions to customer specificationsProviding technical support to customers throughout the duration of the implementation as requiredConducting platform training sessions in various settings for internal and external customers as requiredAssist with developing process documentation for onboarding processesAssist with updating department SharePoint siteAct as liaison to other departments as assignedOther duties as assignedQualifications you've got what it takes if you have:Bachelor's Degree1 year in project management managing customer facing projects1 year implementing SaaS based products and solutions and delivering trainingExperience with project management tools, methodologies, and softwareAbility to effectively manage and nurture client relationships to achieve mutual successAbility to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationshipAbility and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directedAbility to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environmentAbility to understand and effectively utilize the features, functionalities, and tools of Relias ProductsAbility to effectively implement, integrate, and optimize artificial intelligence technologies within business processes ITIt would be nice if you:CAPM or PMP certification preferred (or working towards)Experience in a healthcare setting or onboarding healthcare customersTechnical Knowledge of common application integrations (Text File, SSO, API/Web Services)Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.