Family Services Assistant

Okizu is seeking an administrative assistant with skills in customer service and outreach to support the Director of Family Services in delivering camps and one day programing for families affected by childhood cancer. This position handles a broad range of administrative, record-keeping, and clerical duties related to camper enrollment, family communication, community outreach, and special events. This position requires strong organizational skills, attention to detail, initiative, and the ability to manage multiple priorities. The ideal candidate combines administrative experience with a warm, professional approach to working with families, colleagues, and community partners. We place great value on bringing our core values of Community, Compassion, Fun, Integrity, Empowerment, and Hope into our work to model the environment we strive to provide our families at Camp Okizu. This role will report to the Novato office location, 35-40 hours a week, with off site projects as scheduled. Hours will be primarily Monday to Friday, and occasionally some evening or weekend shifts. General Responsibilities

1. Provide administrative and organizational support to the Director of Family Services.
2. Assist families throughout the camper enrollment process, including applications, confirmations, and follow-up communications.
3. Maintain accurate camper and family records, including database updates and data entry.
4. Prepare program materials, correspondence, confirmation packets, and family communications; monitor and respond to family emails and telephone inquiries.
5. Assist the Director of Family Services with outreach visits to pediatric oncology treatment centers and other community locations, sharing information about Okizu programs and helping families learn how to participate.
6. Develop and maintain positive working relationships with hospital staff, community partners, and other organizations serving families impacted by childhood cancer.
7. Create, update, and distribute promotional and informational materials to increase program awareness and encourage family participation.
8. Provide administrative and logistical support for family activities and community events, including sporting events, family gatherings, and hospital-based outreach activities, following plans and schedules established by the Director of Family Services. Assist with invitations, registrations, participant communications, and event coordination.
9. Attend designated family activities and outreach events to welcome participants, assist with check-in and logistics, and serve as a friendly Okizu representative.
10. Assist with special projects and other duties as assigned.

Requirements of the Job Comfortable utilizing database programs. Compassionate and attentive customer service. Ability to work a flexible schedule, including occasional evenings and weekends, and to travel to medical centers and community event locations as assigned and scheduled in advance. Stand, sit or remain in a stationary position for a prolonged period of time. Possess physical endurance to bend, stoop, stretch, kneel, and/or lift supplies up to 30 pounds. Compliance with state-mandated reporter requirements is an essential function of this position. Must pass a background check. A valid driver's license and a good driving record are required Must have at least two years of relevant work experience Must have a high school diploma or equivalent Additional Organizational Priorities and Preferred Skills Integrity and honesty in all professional situations and general behavior in alignment with Okizu’s beliefs, principles, and core values. A demonstrated strong work ethic, reliable, punctual, and efficient. Flexible, adaptable, and willing to thrive in an ever changing/ fast-paced environment. Develop and model sensitivity to employee diversity in the workplace and in programs.Friendly and personable demeanor. Ability to solve problems as an individual and with a team. Excellent computer skills with Microsoft Office® Suite including Sharepoint, OneDrive, and Excel Excellent oral and written communication skills Ability to communicate both in-person and via technology (over the phone, and through email, texts and social media using electronic devices.) Excellent organizational skills and attention to detail. Ability to manage multiple priorities effectively. Ability to work with diverse populations. Experience with the collaborative and community-building nature of camp is preferred Spanish-speaking, is a preferred skill based on populations served. Okizu is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. #J-18808-Ljbffr Okizu