Ramp Supervisor JW Marriott Buckhead 14hr

Description

The Ramp Supervisor assists the daily operation of the location ensuring that valet operations are handled adhering to company policies and procedures and acts as Manager-on-Duty when Operations Manager is off. The essential job functions are listed below but may include duties which are outside of these job functions which are required to meet the need of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive park and retrieve customer vehicles in a safe and professional manner.
• Assist with training and coaching an excellent valet team.
• Ensures that daily staffing needs are covered.
• Maintain full compliance to the standard operating procedures while ensuring the safety and security of vehicles and keys at all times.
• Responsible for driveway and traffic activity.
• Responsible for shift closing paperwork.
• Implementing a successful staging plan for current traffic conditions to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Ensure work area including parking lot and driveway are clean free of debris and obstruction.
• Assists the Operations Manager in monitoring valet employee productivity and providing constructive feedback. No direct Supervisory reports.

• Ability to read analyze and interpret documents such as safety rules operating and procedural manuals.
• Ability to write reports and correspondence.
• Ability to speak effectively before customers or employees of the organization.
• Ability to define problems collect data establish facts and draw valid conclusions
• Ability to operate a standard and automatic transmission if required
• High school diploma or general education degree (GED); and minimum six month related experience or training; or equivalent combination of education and experience
• Ability to communicate valet information and policies in a manner easily understood by hospital patients and guests
• Ability to act independently and make accurate decisions
• Effective verbal and non-verbal communication skills
• Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot cold wet humid or windy weather conditions for long periods of time
• Must be able to lift push pull objects up to 50 pounds with reasonable accommodation and exhibit full range of motion including standing bending stooping kneeling reaching twisting lifting pushing pulling climbing balancing and crouching
• Ability to stand continuously and perform job functions for a full shift.
• Must pass a pre-employment background check and drug test
• Must be 18 years of age and possess a valid drivers license with a MVR criteria meeting company guidelines if required

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Required Experience:

Manager