Customer Care Associate

Customer Care Associate

NTT DATA Services is seeking a Customer Care Associate to join our team. Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $19.00hr.

Location: Las Cruces, NM, US

Responsibilities: Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction (CSAT) and strive to meet service metrics. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. A typical day will likely involve fielding between 75 to 100 calls. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Attention to detail, accuracy, and accountability for your work product.

Basic Qualifications: 1 year experience (WAH) remote customer service 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications Minimum High school diploma or GED.

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.