Case Manager - Personal Injury Firm

Job Description

Job Description

Description:

At our firm, we believe in supporting each other, treating our clients with compassion, and creating a respectful, collaborative environment. We are a close knit team that values integrity, clear communication, and a good sense of humor, especially on busy days.  The Case Manager serves as the primary contact for clients after they retain the firm. In this role, you will guide clients through their medical treatment journey while supporting the legal team with case updates, medical information, and documentation. This position plays an important role in ensuring clients receive the support they need while helping the legal team gather and maintain critical case information. 

Client Relationship Management

• Serve as the main point of contact for assigned clients after engagement
• Provide regular updates regarding treatment and case progress
• Respond to client questions and concerns with professionalism and empathy
• Assist in resolving client concerns and maintaining strong relationships

Medical Treatment Coordination

• Monitor treatment progress and medical care plans
• Track appointments and follow up care
• Communicate with medical providers to obtain updates when needed

Case Development Support

• Collect relevant information from clients and providers
• Identify important case details that may impact case value
• Communicate updates to pre litigation attorneys and paralegals

Documentation and File Management

• Maintain accurate and organized case files in the firm’s case management system
• Ensure documentation is complete and properly recorded
• Facilitate communication between clients, medical providers, and the legal team

Additional duties may be assigned as needed.  

• Minimum of two years of experience in personal injury law or medical case coordination 
• Experience managing a high volume of client files 
• Strong documentation and case management software skills 
• Excellent written and verbal communication skills 
• Ability to stay organized and manage multiple priorities in a fast-paced environment 
• A compassionate and client-focused approach to service
• Must reside within the United States
• Knowledge of WI and IA personal injury law is a strong plus.