Remote: ADA & Leave Specialist (Call Center Representative) (Work from Home) LifeStance Health

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing – even when it’s hard – because we know it’s worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits medical dental vision AD&D short and long-term disability life insurance 401k retirement savings with employer match paid parental leave paid time off holiday pay Employee Assistance Program Position Summary: The ADA & Leave specialist is responsible for overseeing the day-to-day administration of leave of absence and accommodation programs while serving as the team’s primary subject matter expert for complex cases. This role ensures compliance with federal, state, and local leave and disability regulations, and partners closely with HR, Legal, managers, and third-party administrators to deliver consistent, compliant, and employee-focused solutions. The ADA & Leave specialist manages leave and accommodation cases, including escalations, supports process improvement initiatives, and helps develop the knowledge and capabilities of the leave team. This role serves as the key resource for ADA, FMLA, state leave laws, disability accommodations, and return-to-work programs: ADA & Accommodation Administration, LOA administration Compensation: $76,000 – $93,000/annually in addition to a competitive bonus plan Key Responsibilities: Lead the interactive process for complex ADA accommodation requests. Review medical documentation and evaluate accommodation options in partnership with HR and Legal as needed. Determine appropriate accommodation solutions while balancing business needs and regulatory requirements. Manage escalated accommodation cases and provide consultation to managers and HR partners. Ensure timely documentation and case management throughout the accommodation lifecycle. Provide coaching, training, and guidance on complex leave and accommodation issues. Oversee administration of FMLA, ADA leave, military leave, personal leave, disability leave, workers’ compensation coordination, and state-specific leave programs in assigned states. Reviews leave cases and provide direction on eligibility, entitlements, extensions, and return-to-work decisions. Ensure compliance with all regulatory notice and documentation requirements. Identify compliance risks and recommend corrective actions. Support audits, investigations, and legal inquiries related to leave and accommodations. Maintain accurate case documentation and reporting. Process Improvement & Reporting: Identify opportunities to improve leave and accommodation processes, workflows, and employee experience. Develop and maintain SOPs, knowledge articles, and training materials as they pertain to their day to day. Required Qualifications: 5+ years of leave, disability, accommodation Advanced knowledge of: ADA FMLA PWFA

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State leave laws Short-Term and Long-Term Disability programs Return-to-work processes Experience handling complex accommodation and leave cases. Strong communication and problem-solving skills. Ability to interpret regulations and apply them to business situations. Preferred Qualifications: Multi-state leave administration experience. Experience with complex ADA accommodations Experience in a high-volume shared services or HR operations environment. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. #J-18808-Ljbffr Effizotech