Network Operator

Overview: Own L4 networking and physical-layer reliability.

• Validate repairs and infrastructure performance.
• Serve as the onsite escalation resource for network and structured-cabling issues.

Must-Have Qualifications: Strong networking and structured-cabling background.

• Hardware and network troubleshooting experience.
• Data-center operations experience.
• Experience supporting fiber, cabling, network hardware, or high-density compute environments.

About the Role: Client is seeking Network Operators to serve as onsite specialists for network and structured-cabling issues across its AI data-center infrastructure.

• These individuals will serve as Tier 2/3 escalation points for network and ICT-related incidents, troubleshooting physical-layer faults, validating repairs, and ensuring rapid resolution of issues that may impact customer workloads.
• This role sits within the Data Center Operations organization and is assigned to the River Bend, LA site.
• Network Operators will work closely with Tier 1 and Tier 2 technicians, Network Operations, Infrastructure Deployment, Network Reliability Engineering, and other cross-functional teams to maintain the reliability and performance of high-density AI infrastructure.
• The ideal candidate bridges two worlds: a strong foundation in structured cabling and fiber infrastructure, combined with enough network fundamentals to interpret device-level diagnostics and confirm that physical repairs have restored connectivity.
• Candidates should be comfortable serving as a primary onsite network and ICT escalation resource and taking ownership of issues through resolution.

Responsibilities: Serve as a Tier 2/3 escalation point for network, hardware, and cable-plant incidents reported by customers or detected through monitoring.

• Troubleshoot, diagnose, and resolve physical-layer issues, including fiber faults, transceiver failures, patch-panel problems, and cable-plant defects.
• Help mature the local team beyond troubleshooting by supporting process, metrics, and automated diagnostic operations.
• Perform fiber inspection, cleaning, testing, and light-level validation to identify and remediate connectivity issues.
• Participate in the testing and deployment of automated diagnostic and repair tools.
• Serve as a liaison to Network Operations, Network Reliability Engineering, and Network Automation teams.
• Lead onsite pilots, provide constructive feedback, and monitor adoption of tooling systems.
• Execute structured-cabling repairs, including re-patching failed runs and coordinating complex remediation with Infrastructure Deployment.
• Run post-repair validation tools to confirm device connectivity, LLDP neighbor relationships, and acceptable optical power levels.
• Interpret basic network diagnostics, including light levels, interface status, and neighbor discovery, to validate that physical repairs have restored expected connectivity.
• Document incidents thoroughly and escalate to Network Operations with clear problem statements when issues require logical-layer or deeper investigation.
• Maintain awareness of site topology and cable-plant documentation to accelerate fault isolation.
• Collaborate with Network Operators and Tier 2 teams at other sites to develop and share best practices.
• Build and manage dashboards and views in ticketing systems to provide workload insights and operational visibility.
• Collaborate with Tier 1 technicians and provide guidance on network and ICT triage to reduce unnecessary escalations.

Basic Qualifications: 4 plus years of hands-on experience in data-center environments, with a focus on structured cabling, fiber infrastructure, or network hardware support.

• Proficiency with fiber troubleshooting tools, including visual fault locators, optical power meters, light sources, and fiber inspection scopes.
• Understanding of fiber types, including single-mode and multi-mode, connector standards, and acceptable light-level thresholds for data-center optics.
• Familiarity with structured-cabling standards and best practices for fault identification and remediation.
• Ability to interpret basic network-interface diagnostics, including link status, optical-power readings, and LLDP/neighbor information.
• Strong documentation and communication skills, including the ability to write clear escalation summaries for remote engineering teams.
• Willingness and ability to work onsite at the River Bend, LA data-center location.

Preferred Qualifications: Experience using OTDR equipment for fiber-fault localization.

• BICSI Installer 1 or Installer 2 certification.
• CCNA or equivalent foundational networking certification.
• Experience supporting high-density compute environments, including GPU clusters, HPC, or AI/ML infrastructure.
• Familiarity with DCIM platforms and cable-plant documentation systems.
• Prior experience working within a tiered support model with defined escalation workflows.
• Exposure to high-speed optics, including 100G, 400G, and 800G transceivers.
• Experience with SQL and JQL for building operational dashboards.
• Experience with Arista, Juniper, Sonic, or Cisco CLI and operating systems.