Client Services Manager

Client Services Manager

Department: Client Services

Employment Type: Full Time

Location: Overland Park, KS

Description

The Client Services Manager supports the execution of client programs, sales initiatives, and internal operations by assisting with project coordination, reporting, and day-to-day administrative tasks. This role works closely with leadership to ensure deliverables are completed on time, data is accurate, and communication flows effectively across teams.

This is a detail-oriented, execution-focused role ideal for someone who thrives in a fast-paced environment and enjoys supporting cross-functional initiatives.

Key Responsibilities

• Support the coordination and execution of day-to-day project activities and client initiatives.
• Assist in tracking project timelines, deliverables, and issue resolution across client activities.
• Collaborate with cross-functional teams including retail marketing, customer development, and agency partners to ensure alignment and timely completion of tasks
• Support the execution of promotional programs and sales initiatives.
• Prepare and update recurring reports, including KPI dashboards, sales summaries, and performance trackers
• Assist in gathering and organizing data for leadership reporting and client presentations
• Maintain and update SOPs, workflows, and training documentation
• Prepare KPI dashboards and support leadership in meeting preparation and follow-ups.
• Help ensure clear communication of project updates, deliverables, and deadlines to internal stakeholders & partners
• Support budget tracking, reconciliation, and reporting activities.
• Coordinate with internal teams (e.g., warehouse, field teams) to support campaign execution and materials distribution
• Ability to travel as needed to attend client presentations and meetings, train field team members, and participate in market visits.
• Provide general administrative and operational support to leadership as needed
• Support meeting preparation, including agenda creation, materials, and follow-up notes

Skills, Knowledge and Expertise

• 1-3 years of experience in a support, coordination, or administrative role (project coordination or sales support preferred).
• Ability in finding creative and innovative solutions to solve issues and day-to-day challenges.
• Strong organizational skills with high attention to detail
• Proficiency in Microsoft Excel and Google Workspace
• Self-motivated with a willingness to learn and take direction
• Ability to stay organized, responsive, and composed while managing multiple priorities and deadlines in a fast paced environment
• Strong written and verbal communication skills
• Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Comfortable working with web-based platforms and systems
• Ability to follow established processes and meet deadlines consistently
• Consistently maintains a high level of professionalism in communication and interactions across teams and clients
• Safety and security-the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Must be comfortable around animals.
• Ability to travel in the field as needed with occasional overnight travel.
• Location: Overland Park, KS. Hybrid position with 2+ days in office.

Preferred:

• Previous experience as a Sales Representative or Territory Manager.
• Experience supporting sales teams, client services, or marketing initiatives
• Familiarity with reporting tools or CRM/project management platforms (e.g., C4C, SharePoint, DOMO, or similar)
• Experience maintaining documentation or creating reports