Sales and Business Operations Lead

Description & Requirements

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As the Lead for Business and Sales Operations for Software Products, you will manage all the operational data ensuring alignment across product, sales and finance ensuring transparency for all leadership stakeholders. This role is accountable for creating a unified operating rhythm across planning, Head Count, cost, sales operations, reporting, and executive decision support.

You will lead the team responsible and ensure smooth functioning of day-to-day business operations, maintains high-quality operational data, and provides sales insights that enable leadership decision-making and business continuity. By establishing disciplined governance and reliable processes you will enable the Software Products Business Unit to operate predictably, scale effectively, and achieve its strategic and business objectives.

What You Will Do

• Lead, coach, and manage the Business Operations and Sales Operations roles, setting priorities, driving accountability, and ensuring clear execution across both functions
• Own the integrated operating cadence across sales operations, forecasting, governance, reporting, and leadership reviews
• Coordinate end-to-end annual planning, forecasting, long-term strategy, headcount planning, and investment alignment for each product with 5-year BU business goals
• Liaison with Finance & provide them with annual cost planning cycle through consolidation of Head Count & cost for various products & customers
• Manage customer business case for all pursuits and CRs
• Ensure accuracy and consistency of sales data across contracts, bookings, invoicing, and revenue tracking, including Salesforce data quality and completeness
• Define and strengthen pipeline, contract, and systems governance to maintain a single source of truth across sales data
• Deliver executive-ready dashboards, reporting, KPI tracking, and structured insights to support sales, operational, and leadership reviews
• Identify and implement opportunities to streamline Software Products sales and business operations processes across the organization
• Build scalable governance frameworks, operating mechanisms, and process discipline that improve predictability, transparency, and cross-functional execution

What You Need to Be Successful

• Strong leadership capability with experience managing or guiding business operations, sales operations, or cross-functional execution teams
• Strong understanding of the end-to-end sales lifecycle, including pipeline, contracts, bookings, invoices, revenue forecasting, and actuals tracking
• Experience working with Salesforce (SFDC) or similar CRM systems, with a focus on data quality, reporting, and governance
• Ability to manage and analyze large datasets, reporting outputs, KPIs, dashboards, and executive performance views
• Excellent stakeholder management skills, with the ability to influence and collaborate across Finance, Product, Business Growth, Account Management, Customer Success, Sales, and BU leadership in a global, cross-cultural environment
• High attention to detail and rigor in data accuracy, governance, process discipline, and operational accountability
• Proactive problem-solving mindset with the ability to identify risks, opportunities, process improvements, and corrective actions

Bonus Points if You Have

• MBA or equivalent qualification in Business, Strategy, or a related field
• Experience working in a Software, Technology, Automotive, SaaS, or product-led organization
• Experience leading cross-functional operating rhythms for software products or global business units
• Advanced proficiency in tools, such as SAP, advanced Excel, Salesforce dashboards, Power BI, or similar data visualization tools
• Experience building or improving dashboards, sales operations processes, KPI frameworks, and leadership reporting mechanisms

What Makes You Eligible

• Must be based out of an office in Novi, MI and be willing to work in office 3+ days per week
• Willingness to work in EU shifts, as required to support global stakeholders
• Successfully complete a background investigation and drug screen as a condition of employment (post-offer).

What We Offer

• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

Pay Transparency

$ 108,750 - $ 159,500

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits

HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

About HARMAN: Where Innovation Unleashes Next-Level Technology 

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. 

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘@harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: View email address on us.fitly.work.

You Belong Here 

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.() 

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at View email address on us.fitly.work . Requests will be considered on a case-by-case basis in accordance with applicable law.