Customer Service - non-licensed/enrollment

Job Description Job Description Our Call Center client located in Blue Bell is looking for professionals interested in assisting with Affordable Care Act and/or seasonal open enrollment.
Salary: $18 (non licensed) to $20 (newly licensed-no cost to you) per hour
Location: Blue Bell, In office
Hours/Schedule: Options available - 8am to 11pm are the call center hours, some weekend and remote work (limited)
Duration: 5 to 10 months could extend or convert to client payroll
Benefits: Self paid through agency and once converted to client payroll
BONUS: Option to become a licensed agent - training materials, instruction, exam and reciprocal licenses paid for by company - salary would bump to $20 once licensed received from the state.

Details - no out of pocket costs to you:
Client pays for study materials ($300)
You put in 20-40 hours of study time on your own - 1-2 weeks
Paid 1 day class 8 hours (you get $80 for the day) with instructor to offer test taking tips and review material; fist come first serve
June 17
June 30
July 7

Schedule and pay for the state licensing exam ($55 savings)
If you pass, they cover cost of reciprocal licenses ($50 to $200 per state)
If you dont pass, you may be considered for a non-licensed role:
Responsibilities:
- Answer inbound calls and emails
-Update and document all information in CRM system
-Educate customers on various plans, if licensed only
-Follow up on questions or transfer to a licensed agent
-Escalate calls or situations that require immediate attention
-Highly detailed oriented
-Excellent communication skills
-Able to handle large volume of calls in a fast-paced environment
-Punctual with excellent attendance
-Flexible with hours
-Quick to learn new software packages
-Team player/collaborative
-Empathetic demeanor