Position Description Performs coordinative work in the business or administrative operation of a specific department or college. Responsibilities involve the coordination and supervision of the various functions and aspects of a department as well as the monitoring operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise staff or student assistants.
Major/Essential Functions - Lead, coordinate, and standardize clerical operations across assigned facilities to support clinical workflows and access-to-care priorities. Ensure minimal workflow disruption due to clerical gaps. Implement standardized workflows across 100% of assigned areas.
- Train, mentor, and supervise Patient Services Specialists/Business Assistants to ensure competency in administrative, clinical support, and compliance-related processes. Achieve 100% onboarding completion within 30 days for new hires. Conduct training sessions as needed to align with operational priorities.
- Ensure clerical workflows effectively support clinical operations, including scheduling, patient tracking, and communication with care teams. Ensure same-day processing of sick calls and referrals. Ensure compliance with established scheduling protocols (e.g., PTM standards)
- Oversee collection, validation, and reporting of operational and behavioral health data to support leadership decision-making. Maintain data accuracy across all required reports. Ensure on-time submission of monthly and ad hoc reports. Identify and escalate data discrepancies within 24 hours. Develop at least 2 process improvements annually based on data trends. Time keeping uploads.
- Coordinate administrative functions including supply management, travel processing, and communication workflows. Maintain no critical supply shortages impacting operations. Process travel requests within 2 business days. Ensure compliance with procurement and travel policies. Maintain organized documentation systems.
- Ensure all administrative and clerical processes meet regulatory, policy, and audit requirements (ACA, internal compliance, etc.). Maintain compliance on internal and external audits. Resolve identified audit findings within established deadlines. Ensure adherence to documentation standards and workflows.
Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.
Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at
Introduction Nationally recognized as a
Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent
benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive?
Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
- Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
- Paid Time Off - Including holidays, vacation, sick leave and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
Visa Information TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.
