Customer Service Representative

Job Description

Job Description

Aerospace customer service professional acts as the vital link between clients, manufacturers, and internal teams. They manage contracts, process orders, resolve technical or warranty issues, and ensure strict compliance with strict aviation regulations. [1, 2, 3, 4]

Typical duties and requirements for this role feature the following expectations:

Core Responsibilities

• Order & Contract Management: Process sales orders, prepare quotes, and review contracts while ensuring technical compatibility and regulatory compliance. [1, 2, 3]
• Cross-Functional Collaboration: Coordinate with engineering, production, logistics, and quality assurance teams to track shipments, meet tight transit deadlines, and facilitate returns. [1, 2, 3]
• Client Communication: Serve as the primary point of contact for customer inquiries, proactively provide delivery updates, and resolve complaints regarding products or maintenance services. [1, 2]
• Troubleshooting: Support configuration changes, handle warranty claims, and coordinate immediate responses to urgent situations. [1, 2, 3]
• Record Keeping: Document interactions and manage forecasts via customer portals, ERPs, and internal databases. [1, 2]

Qualifications & Skills

• Experience: 1–3 years in customer service, account management, or logistics within a technical or aviation industry.
• Education: High School Diploma or equivalent; a bachelor's degree is preferred for higher-tier or account management positions.
• Technical Aptitude: Familiarity with reading engineering drawings, aerospace specifications, and industry quality standards.
• Soft Skills: Exceptional written and verbal communication, active problem-solving, and the ability to maintain composure during high-pressure situations (e.g., AOG—Aircraft On Ground situations). [1, 2, 3, 4, 5]