On Site Donation Attendant

Classification: Non-Exempt

Reports to: Customer Service Manager

Description

As an On Site Donation Station Attendant, your primary responsibility is to perform your duties in a way that exceeds the donor’s expectations. Donor satisfaction is our number one objective and each attendant plays an important role in representing the charity to the donor. Do not allow donations to accumulate outside the store.

Your objective is to provide courteous, respectful service to the donor, to keep the donation drive up area well maintained, and to safeguard the donations until they can be moved into the production area for processing.

Essential Duties and Responsibilities include the following:

Donation site should be properly set-up, clean and well-maintained:

• Be at store on time and during all scheduled hours
• Report in to supervisor upon beginning and ending shift
• 30-minute lunch and two 15 minute breaks allowed

Be properly attired:

• Wearing name tag and clean vest or clean shirt (as provided)
• Neatly and modestly dressed. Green polo shirt and khaki pants or shorts required.
• Closed-toe shoes for safety

Workstation properly set-up:

• Should have chair, table, signage and umbrella set up outside the store drop off area
• Place any flags, banners, balloons or signage in a visible, attractive manner

All donations should be inside donation station– no bags or items outside.

• Outside should be free of trash, glass, and other debris (sweep each morning and each evening).
• No personal items whatsoever (decorative items, posters, extra clothing, etc.)

Provide courteous, respectful service to donor

• Be knowledgeable of charity
• What is charity’s purpose
• Who does charity serve
• Know that thrift store purchases donations for market value
• Stand up to greet and thank each donor
• Offer to carry donations
• Give donor a receipt for donation
• Treat all donations and donor with respect
• No dropping or throwing
• Stack all donations carefully and neatly in cart
• Bags should be tied, boxes should be closed

Safeguard donations

• No sorting through merchandise – All merchandise should stay in its original containers and be kept closed.

Required Knowledge, Skills and Abilities:

• Demonstrated customer service skills.
• Demonstrated planning and organization skills.
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to establish relationships with peers, internal and external customers.

Education, Experience, Training Required:

• High school diploma or equivalent; or a combination of education and experience that yields the required knowledge, skills and abilities.
• High level of diplomacy and interpersonal skills.