Elk Grove Branch - Member Service Specialist III (Full-Time)

Elk Grove Branch - Member Service Specialist III (Full-Time) 8469 Elk Grove Blvd, Elk Grove, CA 95758, USA Job Description Job Title: Member Service Specialist III Status: Non-exempt Reports to: Associate Branch Manager Department: Branch Channel Delivery Job Code: 2401 Pay Range: $23.50 Hourly

WHO WE ARE:

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed. You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

WHAT YOU'LL DO:

Process and audit financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer. Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers, and debit card issuance. Assess members’ needs while processing transactions. Identify opportunities to offer Golden 1 products and services and document in EnAct system. Identify and report fraudulent activity to management and Financial Investigations department in accordance with current procedures. Assist in the proper operation of the ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages. Take lead for open and closing responsibilities in the absence of MSS IV and above. Activate alarm. Verify signature cards in ECM (Enterprise Content Management). Check acceptance approval within assigned limits. Ensure confidentiality of all member and credit union information. Maintain current knowledge of all Golden 1 products and services and teller policies and procedures. Perform additional responsibilities essential to branch operations (TCR, SBO, Safe deposit box, etc.) as needed. Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs. Mentor and advise MSSI’s and MSSII’s. Develop coaching and leadership skills through observation and training courses. Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system. Enroll members in Golden 1 channels (online, mobile, etc.). Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals. Process consumer loan applications and complete fulfillment when appropriate. Approve signature cards. Audit loan reports and provide coaching to avoid future errors. Provide approvals based on authorized limits as assigned by the Branch Manager. Notarize member documents (certification of trust, etc.). Collect medallion stamp request information and forward to MSS IV or above for approval. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws.

QUALIFICATIONS AND PREFERENCES:

H.S. Diploma or General Education Degree (GED) required. 2+ years prior experience in a banker role at another financial institution or customer relationship building role preferred. 1+ year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred. #J-18808-Ljbffr Golden1