QC Lead (Sit-Down Forklift Operator) - All shifts!

Quality Control Lead

Shifts available: 1st & 2nd shift

Pay: $20-$23/hr.

Exciting NEW Pay Incentives at RJW!

Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details)

Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details)

Hiring Bonus - Up to $1000 (Refer to Policy for Rules and Details)

Step increase program- Pay will increase by $.50 after 90 days and again after 180 days (Material Handlers Only)

Certified/qualified Forklift/Walkie Rider/Cherry Picker drivers will receive an additional $0.50 per hr.

Certified/qualified Reach Truck drivers will receive an additional $1.00 per hr.

Job Purpose:

The Quality Control Associate performs quality control (QC) functions, including checking pallets for construction integrity, identifying mispicks and misplaced cases. Quality Control Associate will also work with Inventory Control Clerks to correct all errors and rebuild pallets.

Essential Duties and Responsibilities:

1. Synapse Knowledge

• Synapse processes and functions.
• Continue learning and improving system knowledge.

2. Problem Solving & Decision Making

• Identify issues and take the appropriate action to resolve them.
• Understand when to handle a situation independently and when to escalate it to management.
• Be proactive in preventing recurring problems.

3. Communication

• Maintain clear and professional communication with the QC team and management.
• Stay on top of emails, Teams messages, and any requests or follow-ups from management.
• Provide timely and professional responses to questions or requests.
• Communicate important information to the team clearly and effectively.

4. Equipment Knowledge & QC Area Operations

• Be familiar with RF scanners and their functions.
• Have working knowledge of Sit-Down (SD) and Clamp Trucks, or at minimum understand their basic operation and purpose.
• Understand proper pallet movement within the QC area.
• Understand pallet breakdown requirements and final pallet quantities per load to maintain an organized and safe QC area.

5. Leadership & Teamwork

• Build relationships and communication within the team.
• Motivate team members and maintain a positive work environment.
• Lead by example and demonstrate a strong work ethic.
• Be willing to cross-train and learn processes from other departments.
• Have the initiative and motivation to continue learning every step of the operation.

6. Responsibility & Accountability

• Be punctual and dependable.
• Maintain consistent attendance.
• Communicate in advance when time off is needed whenever possible.
• Notify management promptly when unexpected situations affect attendance or work responsibilities.
• Take ownership of assigned responsibilities and follow through on commitments.

7. Safety

Safety must always be a priority for a QC Lead. The Lead is expected to set the example and reinforce safe behaviors within the team.

Key safety expectations include:

• Follow and enforce all warehouse safety policies and procedures.
• Ensure proper PPE is being used at all times.
• Ensure pallets are moved, stacked, and stored safely.
• Keep aisles, emergency exits, fire equipment, and walkways clear.
• Identify and report unsafe conditions, damaged equipment, damaged pallets, or potential hazards.
• Immediately communicate accidents, injuries, near misses, or safety concerns to management.
• Lead by example and never compromise safety to increase productivity.

Additional Responsibilities:

• Processes Damaged material, ensures Returned Goods are properly inventoried, and monitors Suspense inventory to make certain any/all is properly researched
• Helps maintain proper procedures throughout the warehouse by bringing up incorrect practices to the necessary leadership
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ensures compliance with inventory processes and procedures, and contractual obligations.
• Ability to physically count articles or products on shelves, racks and pallets.
• Utilize computer terminals to properly account for inventory issues, returns, and documentation.

Qualifications:

• A minimum of one (1) years' experience in QC role and/or product knowledge required.
• Experience using WMS software a plus (Synapse preferred).
• PC literate with experience with Microsoft Outlook, Word, Excel and Access Database.

Education and/or Experience Required:

• High School Diploma or GED (General Education Diploma) equivalency.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and write emails.
• Ability to physically count articles or products on shelves, racks and pallets.
• Forklift certification a plus.

Language Skills Sets:

• Must be able to effectively communicate, read, write, and speak English.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to determine "root cause" of problem and determine corrective action.

Computer Skills:

• To perform this job successfully, an individual must have knowledge of the Microsoft Office Suite for writing emails and interpreting and/or creating reports.

Physical Demands:

• Must be able to occasionally lift and/or move up to 55 pounds.
• Must be able to stand; walk; stoop; kneel; crouch; or crawl.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work more than continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment:

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights:

This job description is intended to provide general information about the Quality Control Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Quality Control Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the