Care Coordinator
Home Helpers of Gwinnett
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Training & development
You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.
We pride ourselves on offering a rewarding work environment with various benefits including:
- Competitive compensation
- Performance incentives
- Career growth and learning opportunities
- Final pay based on experience
- Perform Client intakes and home consultations
- Answer inquiry calls from clients or employees
- Be the primary contact with potential clients and caregivers
- Track and manage the life cycle of all new client leads
- Maintain weekly KPIs and reports to the Administrator
- Document all inquiry sales call in Wellsky CRM
- Introduce caregiver to clients on 1st day of shift/schedule
- Be part of the interview, hiring, and training process for all new staff
- Manage client and employee files ensuring content complies with state and federal regulations
- Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
- Fill in and cover clients shifts as needed during a call out
- Must have prior experience as a CNA/HHA/PCA
- Participate and attend Community Outreach & Community Liaisons
- Attend Networking/Marketing/Recruitment events
- Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
- Maintains complete list of employee/caregivers call out, time off/ vacation requests.
- Must be coachable and possess ability to accept constructive criticisms
- Other duties as assigned
- Good communication, computer, and organizational skills
- Possess a positive attitude, good people skills, and a professional appearance
- Customer service experience
- Ability to work independently with minimal supervision
- Good work ethics & ability to Multitask
- Must have prior knowledge of Home Care Operations
Vacancy posted 29 days ago
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