Operations Manager

Job Description

Job Description

Description

The Operations Manager is responsible for the day-to-day operation inside a branch including customer service, collections, inventory control, branch and vendor relations, and supervision and development of the inside sales and warehouse staff.

Responsibilities

• Supervise and delegate daily activities to the Inside Sales and Warehouse staff and all operational duties pertaining to the branch.
• Answer incoming sales calls, provide quotations to customers, enter customer orders, provide technical and product specifications to customers, and manage pricing.
• Oversee inventory control and cycle counts through various processes, including vendor returns.
• Assist the Accounts Receivable team on collecting past due invoices from customers.
• First point of contact for problem resolution in areas including SAP systems, sales & accounting, inventory & cycle counts.  
• Handle some purchasing, including meetings with outside vendors.
• Responsible for supervising all inside staff’s training, including SAP, product knowledge, and professional development.
• Responsible for other duties as they are assigned.

Skills, Knowledge and Experience

Qualifications

• H.S. Diploma or GED Required 
• 3+ years of experience in customer service, inside sales, or outside sales 
• Proficient in Microsoft Excel and Outlook.  
• Strong organizational skills.
• Strong interpersonal and communication skills.

Preferred Qualifications

• 2+ years of experience in supervising others or acting in a leadership capacity.
• Product knowledge of bearings and power transmission products. 

*BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.

Benefits

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more.  All in an exciting and ever-changing entrepreneurial environment.

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