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Floor Walker

Louisiana Truck Stop and Gaming

Houma, LA
Floorwalker

As a Floor Walker, you will receive comprehensive training in customer service, security, and casino operations. This role involves providing exceptional customer service, maintaining cleanliness standards, ensuring a safe environment, and enhancing the overall customer experience at the casino.

Key Responsibilities:

  • Training to become a guard, including report completion and customer interactions
  • Warmly welcome customers, provide efficient service, address inquiries promptly, and express gratitude for their patronage
  • Ensure availability of fresh food and beverages and maintain cleanliness in the casino
  • Implement safety and security protocols, report issues promptly, and inform customers about promotions
  • Assist customers in understanding how to play games on machines
  • Handle customer requests, complaints, and vendor concerns professionally and report incidents promptly
  • Adhere to company policies and procedures, and maintain quality standards in all tasks
  • Maintain flexibility in duties and schedule to support the operational needs of the casino
  • Consistently uphold and model the company's core values

Qualifications:

  • Minimum age requirement: 21 years.
  • Clear background check with no felonies or misdemeanors related to theft or gaming violations.
  • Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed.
  • Proficient in basic language and mathematical skills.
  • Capable of following instructions and correspondence accurately
  • Available to work flexible hours, including weekends, nights, and holidays.
  • Demonstrates punctuality and reliability in attendance.

Required Certifications and Licenses: The floorwalker must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:

  • Valid State Identification card or driver's license
  • Copy of Social Security Card
Apply
Vacancy posted 1 day ago
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