Assistant Manager

RESPONSIBILITIES

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant;
• Implement new company policies and procedures by developing plans and instructing staff
• Provide direction to shift leaders, and staff to achieve restaurant goals
• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
• Consistently monitor product and labor costs to remain within goals
• Solicit guest feedback to understand the needs and wants of customers
• Train and coach staff on guest services principles and practices
• Follow the restaurant policies and procedures, including those for cash handling and safety/security
• Monitor and maintain the POS System
• Assist in new menu implementation
• Develop and implement creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• Assist in any areas of the restaurant when staffing constraints require
• Identify employee weaknesses and retrain as necessary

QUALIFICATIONS:

Education: College degree preferred

Previous Experience: 2-3 years recent restaurant experience preferred

• Able to learn and use POS System
• Able to lift minimum of 10-25 lbs. Complete training in all areas of restaurant
• Must be able to take direction and delegate responsibilities
• Able to work in a fast paced environment
• Able to work nights, weekends, and holidays

Certifications: ServSafe Certification Preferred Additional Skills: Spanish (+)