Sales Enablement & Deal Ops Manager

Sales Enablement & Deal Ops ManagerNeptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.Position SummaryAs the Sales Enablement & Deal Ops Manager, you will own the discipline and repeatability of Neptune's commercial motion. You will run deal-ops intake and pricing/discount governance, build and maintain the playbook library, and drive CRM logging compliance across the sales organization. You will also own contract execution and stand-up net-new capabilities for the team, including the Neptune AI prompt library and a Day-1-ready sales ramp program. Across all of this, you'll partner closely with Sales to close the gaps between what Territory Managers have and what they need to engage buyers effectively — content, coaching, tools, and competitive intelligence — and use adoption and usage data to know where those gaps still exist.Key Responsibilities:Own deal-ops intake and maintain a <24-hour review SLAAdminister discount and delegation-of-authority (DoA) governance, including the escalation path for pricing exceptionsPartner with Finance/CGO to formally document DoA thresholds and approval levelsOwn contract execution, including delineating contract accountability with Sales and Business Development at the pre-booking stageBuild and maintain the sales playbook library, refreshing it quarterly using win/loss data from Revenue IntelligenceMaintain and refresh competitive battlecards (e.g., against Sensus, Itron) to support Territory Managers in live dealsDrive CRM logging compliance above 95% across the Sales teamBuild and own the Neptune AI prompt libraryDesign and deliver the Day-1-ready sales ramp programPartner with Sales leadership to identify training, coaching, and content gaps, and define training requirements and plans to close themCoordinate with Revenue Technology on the tools that support enablement and deal-ops workflowsTrack and analyze playbook, content, and courseware adoption and usage, and report on deal-ops SLA performance and compliance metricsSkills:5-8+ years of experience in sales enablement, deal desk, sales operations, or a related fieldExperience building and maintaining playbooks, training content, or onboarding/ramp programsFamiliarity with pricing and discount governance processesExperience improving buyer engagement through content, collateral, or competitive positioningStrong project management skills and comfort operating against defined SLAsExcellent written and verbal communication skillsComfort working with AI tools and an interest in building AI-enabled sales capabilitiesRelentless passion and commitment to operational excellence – delivering in scope, on time, and on budget to the delight of our internal customersExperience with SAP ERP PreferredRequired Education:Bachelor's degree in business, or a related field of study, or equivalent experienceRequired Experience:5-8+ years in sales enablement, deal desk, sales operations, or business systems analysis, with direct ownership of playbook, training, or content programsExperience managing discount/DoA governance or deal-desk processes within a B2B sales organizationExperience partnering with sales leadership to define and close training or content gapsPreferred Qualifications:Experience with SAP ERPExperience building AI-enabled sales enablement tools or prompt librariesExperience designing a new-hire ramp or onboarding program from scratchWays of Working: This is a hybrid position. The Sales Enablement & Deal Ops Manager is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.Our ValuesAt Neptune Technology Group, our values guide how we work, lead, and grow together. The Sales Enablement & Deal Ops Manager will be expected to embody and champion these values every day:Own It — We are accountable to ourselves and each other. We deliver results and always do what's right.Be Humble — We roll up our sleeves. We value mutual respect in all our interactions. We are genuine, putting others first.Be a Passionate Solver — We take pride in solving problems. We are adaptable and continuously learning.Win Together — We achieve more when individual perspectives come together.Location: Tallassee, Alabama or Duluth, GeorgiaEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.