Call Center Representative

Call Center CSR :: Colwich, Kansas 67030 :: Monday-Thursday onsite | Friday remote after training (performance-based)We are seeking a customer-focused Facilities Administrator / Call Center CSR to support high-volume facility service operations in a fast-paced environment. This role serves as the central point of coordination between clients, vendors, and technicians to ensure service requests are handled efficiently and professionally. This is not a facilities maintenance position"success in this role is driven by strong customer service, multitasking, and operational coordination skills.What You Will DoManage high-volume inbound calls, emails, and facility-related service requestsCoordinate and process work orders through ticketing systemsAct as the liaison between clients, vendors, and service techniciansTrack service progress and ensure SLA expectations are metFollow up on open requests and escalate issues when necessaryMaintain accurate documentation, notes, and customer recordsNavigate multiple systems simultaneously while delivering excellent customer serviceSupport issue resolution and contribute to operational efficiencyWhat You Will BringExperience in high-volume customer service environments such as call centers, retail, dispatch, or service coordinationAbility to multitask across calls, ticketing platforms, emails, and follow-up activitiesStrong computer navigation, documentation, and note-taking skillsComfortable working in a fast-paced, metrics-driven environmentReliable work history with demonstrated professionalism and accountabilityStrong verbal and written communication skillsAbility to adapt quickly and remain organized under pressureAvailability to work onsite Monday-Thursday in Colwich, KS with dependable commuteInterview ProcessOne onsite interview with Hiring Manager (approximately 30 minutes)Discussion topics include customer service experience, handling volume, multitasking ability, and work environment preferences?? Location: Remote?? Pay: $17.35-$18.00/hourIf you have an interest in the Call Center CSR / Facilities Admin, please apply now!Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance