ARG Operations Support Customer Fulfillment Center (CFC 613)

Operations Support Coordinator

The Operations Support Coordinator at Westlake Ace Hardware plays a vital role in ensuring the smooth and efficient running of B2B operations, with a strong focus on inventory management and order fulfillment. Contributing to a positive customer experience.

Key responsibilities

• Inventory Integrity: Maintaining the accuracy and availability of a CFC's inventory, ensuring the right products are in the right place at the right time.
• Receiving & Replenishment: Properly receiving purchase orders from vendors and collaborating with the manager for efficient replenishment of stock.
• Addressing Inventory Discrepancies: Researching and correcting inventory errors, such as overages, shortages, and damaged goods, and working with management to find solutions.
• Maintaining Inventory Accuracy: Utilizing reports and programs, including daily cycle counts, to ensure the ongoing accuracy of inventory records.
• Picking Orders & Stocking: Following established procedures for picking accurate orders as well as making sure all stock is put up with accordance to our SOP's.
• B2B Operations Support: Providing oversight and assistance in various operational functions, including order fulfillment, location code integrity, routing, driving, order picking, managing inventory levels, and coordinating preparation for physical inventories.
• Routing & Delivery Flow: Learning routing software, to route out the market drivers. Sharing knowledge with other B2B associates, and keeping the flow of deliveries going.
• Customer Service: Consistently providing amazing customer service to both internal and external customers and being willing to assist in any area needed to achieve B2B goals.

Qualifications

• Experience: Previous warehouse experience is often preferred.
• Skills: Strong critical thinking and problem-solving abilities, excellent communication and organizational skills, keen attention to detail, and the capability to research and determine the root cause of delivery flow issues.
• Teamwork & Independence: Ability to work both independently and as part of a team in a fast-paced environment.

In essence, the Operations Support Coordinator at Westlake Ace Hardware is a key player in ensuring that B2B's deliveries are well-managed and that the overall operations contribute to a positive experience for both customers and staff.