Customer Care Specialist

Customer Care SpecialistKeystone RV is seeking a Customer Care Specialist with strong customer service skills and a solid understanding of RV systems or technical troubleshooting. This role will assist customers and dealers with product support, troubleshooting, and general inquiries.Key Responsibilities:Respond to customer and dealer inquiries via phone and email in a timely and professional mannerProvide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)Troubleshoot product and system issues with clarity and patienceDocument customer interactions and solutions in the CRM systemGuide customers through product features, warranties, and basic maintenance tipsFollow up on support cases to ensure satisfaction and resolutionQualifications:2+ years of customer service experience (phone/email)Technical knowledge of RV systems OR strong technical aptitude with willingness to learnExcellent communication and problem-solving skillsDetail-oriented with a commitment to high-quality supportWhat We Offer:Competitive payBenefits package (health, dental, etc.)Supportive team environmentOpportunities for growth in a fast-moving industryTraining on RV systems and customer support toolsApply now and help customers hit the road with confidence by delivering top-tier support and expert guidance.