Infrastructure Technician - UC
Full-time
Logicalis, Inc.
Summary Responsibilities include on-site troubleshooting of reported telephony issues, working with the customers on MACD updates and changes, working with internal house wiring connections, POTS lines, and other PBX integrations. It also includes working with customers on upcoming projects and changes (deploying phones, configuration of onsite gear, etc.), assisting the client with troubleshooting and repairs of a multitude of issues that may arise. This role may also include delivery of project related tasks related to analog/POTS, deployment of new sites/endpoints, and training users on new phone equipment. Essential Duties and Responsibilities
- Provides technical phone support for employees of corporate customers in a Cisco Systems based calling environment.
- Administers the day-to-day operations of support.
- Manages escalation procedures and ensure service levels are maintained.
- Oversees the work of vendors or maintenance staff to ensure that all reported issues are resolved or properly triaged (not day to day but project based when needed).
- Adheres to information security policies and best practices by limiting user system access based on business need-to-know.
- Immediately reports any potential security concerns to team leader.
- Utilizes trouble-ticket system to keep detailed transactional records of communication, problems, action taken, and mitigation or resolution updates.
- Performs project related tasks assigned by Project Manager.
- Tracks and monitors all assigned outstanding issues.
- Develops job aids, knowledgebase articles and foundational excellence documents for all key and common processes and procedures.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Trade School Certificate or Associate Degree in related field preferred.
- Hands on experience supporting Cisco System calling environment required
- Hands on experience with Analog wall frame environments a plus (66 & 110 blocks)
- Basic PBX experience preferred
- Knowledge of basic computer and networking hardware and maintenance
- Strong diagnostic and problem-solving skills
- Detail-oriented and dedicated to excellence and customer satisfaction
- Excellent written and verbal communication skills; ability to translate complex technology concepts into user-friendly terms
- Exceptional organizational and time management skills; able to manage multiple priorities in a fast-paced environment
- Must have transportation to be able to travel from site to site within North East Ohio
- Strong working knowledge of Microsoft Office.
- Computing Technology Industry Association (CompTIA) A+ a plus
- Any Vendor based certification for PBXs being supported
- Strong technical and customer interaction skills.
- Self-starter with excellent organizational, administrative and interpersonal skills.
- Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
- Outstanding oral, written, technical, and business communication skills.
- Superb customer service skills.
- Ability to multi-task and work in fast paced environment.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Infrastructure Technician - UC in Mercer Island, WA vacancy
$86k
Description Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo...SuggestedPermanent employmentRemote workNight shiftRotating shiftWeekday workAmazon
Bellevue, WA2 days ago$26 - $30 per hour
...Description Network Site Audit Technician (Starlink / OOB Readiness Assessment) Project Overview Our client is undertaking a... ...will travel to locations, perform onsite assessments, gather infrastructure and network data, document site conditions, and provide detailed...SuggestedContract workTemporary workWork at officeNight shiftTEKsystems
Seattle, WA1 day ago- ...We are seeking a Network Operations Technician. Palantir’s Site Reliability Network Operations Center members (SRN) are the first line of defense on alerting and monitoring across a wide network of Palantir products and installations. Our SRNs are entry-level systems...SuggestedLocal areaRemote work
Dormont Manufacturing Company
Seattle, WA3 days ago - Salesforce is seeking a GovCloud Nightforce Support Engineer to provide the highest level of overnight support for state and federal government accounts, spanning Service Cloud, Sales Cloud, Data Cloud, Tableau Next and more. You will collaborate with Global Support, CCE...SuggestedNight shift
$83k - $132k
...cloud platform powering AI workloads with high‑performance GPU infrastructure. As a Bare Metal Support Engineer, you will support,... ...Europe, and beyond. Working closely with customers, data‑center technicians, and engineering teams, you will ensure the reliability, performance...SuggestedPermanent employmentTemporary workCasual workWork at officeRemote workFlexible hours$80.9k - $122.3k
...Advocate for Gov/Us Only customer’s priorities internally within Salesforce. Liaise and work closely with the Salesforce R&D and Infrastructure teams on escalated technical issues and product roadmap changes/new features as well as working with R&D on pilot programs*...Work experience placementWork at officeLocal areaNight shiftWeekend work- Salesforce, Inc. is seeking a Government Cloud Weekend Nightforce Support Engineer to provide overnight expert support for high-priority GovCloud cases. You will work across Service Cloud, Sales Cloud, Data Cloud, Tableau, and other products while maintaining strict security...Night shiftWeekend work
$26 - $30 per hour
...connectivity solution utilizing Starlink and related technologies. The Network Site Audit Technician will travel to customer locations, perform onsite assessments, gather infrastructure and network data, document site conditions, and provide detailed findings to the...Hourly payContract workTemporary work$29 per hour
...actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. Network Operations Technician (STARLINK) As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we...Permanent employmentTemporary workFor contractorsWork at officeMonday to FridayShift workNight shiftWeekend work- A leading aerospace company in Redmond seeks a Network Operations Technician to manage the Starlink Network. Responsibilities include detecting anomalies, facilitating incident responses, and collaborating with engineering teams. Candidates should have at least 1 year...Shift workNight shift
$40 - $45 per hour
...center innovation, scalable data and AI infrastructure, and 24/7 managed IT support. With a consultative... ...Networks is seeking a Senior Cabling Technician to support voice and data infrastructure... ...migrations Familiarity with major VoIP/UC platforms and telephony equipment...Hourly payApprenticeshipMonday to FridayWeekend workAfternoon shift$80k - $85k
Apella Wealth is looking for an IT Specialist to join their Bellevue team, offering a salary range of $80K - $85K. In this role, you will provide key technological support across offices, handling service requests and troubleshooting technical issues. Candidates must have...Work at office- ...overwhelmed, or stuck. We fix the problem and make them feel calm again. This is not a remote role. Who We Are We’re a team of six technicians (plus our self-proclaimed “Queen of the Nerds”). We take our work seriously, but we don’t take ourselves too seriously. There...Work at office
- Overview Apella Wealth is an employee-owned, wealth advisory firm (RIA) headquartered in West Hartford, CT with offices across the nation serving thousands of investors, families, businesses and institutions. Founded in 2014, we are growing rapidly with more than $10B in...Temporary workWork at officeRemote workFlexible hours
- General Dynamics Information Technology is seeking a Network Computer Support Technician at McChord Air Force Base in Tacoma, Washington. The role supports operation, maintenance, and troubleshooting of on-site and remote communication and computer systems, requiring an...Remote work
$20.51 - $27.75 per hour
A nonprofit public power corporation is seeking a Part-Time Systems Support Specialist to provide Tier One IT support. This role involves ensuring efficient operation of IT systems and supporting organizational functions. Candidates must be currently enrolled in an Information...Hourly payPart timeThe Energy Authority
Bellevue, WA4 days ago- NerdsToGo Bellevue WA is looking for a Senior IT Technician to join our vibrant team. In this role, you will address on-demand IT support needs for small businesses and residential clients, ensuring satisfaction through effective problem-solving and communication. Your...
$198k - $264k
...build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave...Permanent employmentTemporary workCasual workWork at officeFlexible hoursShift work- CoreWeave in Bellevue, Washington is seeking a Bare Metal Support Engineer to support and maintain GPU fleet across data centers. You will provide high-level customer support, diagnose issues, and create internal documentation. The ideal candidate has experience in data...Flexible hours
- Lumen is seeking a skilled Network Technician to join its Seattle team, focusing on cable and fiber installations, maintenance, and customer service. This full-time position requires a blend of technical expertise in telecommunications and a commitment to customer satisfaction...Full timeShift work
- ...seeking a highly motivated and technically versatile IT Operations Specialist to oversee and enhance the organization's technology infrastructure, systems administration, integrations, compliance reporting, and emerging AI initiatives. This role will serve as a key...Work at office
International Search Consultants
Bellevue, WA4 days ago - Info-Ways is seeking 1-2 resources with 3-4 years of experience to build and support SCOM 2007. Ideal candidates will have a strong understanding of Windows and Linux operating systems in production environments and experience in deploying management packs. Additionally...
- The Energy Authority Inc. in Bellevue, WA seeks a Systems Support Specialist for a regular part-time role. The position provides Tier One IT support, ensuring stable and secure systems, with a focus on end-user training and effective issue resolution. Applicants must be...Part time
- ...Qualifications Familiarity with the Weights & Biases product or experience supporting ML practitioners Experience with cloud infrastructure (AWS, GCP, Azure) or Kubernetes in a support or technical context Background in Python or experience supporting a Python‑heavy...Temporary workCasual workWork at officeFlexible hoursShift work
$94k - $144k
...Robotics is helping the world’s most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data...Full timeWork at officeLocal areaRemote workWork from homeFlexible hoursGecko Robotics Inc
Seattle, WA2 days ago- ...IT Engineer Mission: Keep AIM’s Infrastructure as reliable as our machines Location: Greater Seattle Area (on-site) Employment Type: Full-Time | Contract-to-Hire Reports to: Head of Software The Mission Everything humanity depends on is mined, dug, or grown. At AIM, we...Full timeContract workWork at officeRemote work
AIM
Seattle, WA2 days ago $60k - $95k
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions...Full timeWork at officeFlexible hoursNight shift2 days per week1 day per weekOutreach
Seattle, WA20 hours ago- Senior Technical Support Engineer Job Overview Kforce is supporting a client that is looking for a Senior Technical Support Engineer to support a complex enterprise analytics platform used by internal teams, external partners, and large organizations integrating through...Hourly payContract work
Kforce
Redmond, WA2 days ago $130k - $195k
...re hiring a Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability...Remote workFlexible hoursLangChain
Seattle, WA1 day ago$90k - $115k
...updates to customers via phone and/or email within required Service Level Agreements (SLAs). Collaborate closely with Engineering, Infrastructure, and Data Science teams to resolve escalated customer issues. Leverage logs and monitoring tools to troubleshoot and...Monday to FridayWeekend workSocure Inc
Seattle, WA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Infrastructure Technician - UC. Be the first to apply!
