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Technical Writer

Experis

Technical Writer

Our client, a government agency in the education sector, is seeking a Technical Writer to join their team. As a Technical Writer, you will be part of the Documentation Support team supporting the development and maintenance of user-facing documentation, training materials, and communication efforts related to the WISE applications. The ideal candidate will demonstrate excellent written and verbal communication skills, independence in managing tasks, and a strong understanding of customer experience integration, aligning successfully within the organization.

Location: Madison, WI

What's the Job?
  • Understand, create, and maintain comprehensive documentation and training materials for WISE applications and related customer service initiatives.
  • Communicate complex technical information clearly and effectively to diverse audiences.
  • Collaborate with technical teams to gather information and ensure accuracy of documentation.
  • Process and document end-to-end customer experience integration and dependencies.
  • Support the dissemination of information through various channels, including knowledge base articles and webpage content.
What's Needed?
  • 1-3 years of experience in technical writing or related fields.
  • Strong written and verbal communication skills, including external communications.
  • Ability to work independently and manage multiple documentation projects.
  • Knowledge of WISEdata Ed-Fi Integration and WISE applications.
  • Experience with documentation preparation and maintenance, training materials, and knowledge base articles.
Nice to Have Skills:
  • Understanding of application programming interface (API) technologies.
  • Knowledge of data warehousing and reporting processes.
  • Experience with Drupal webpage content management.
  • Experience writing knowledge base articles.
Vacancy posted 4 days ago
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