Technical Writer

Technical Writer

Our client, a government agency in the education sector, is seeking a Technical Writer to join their team. As a Technical Writer, you will be part of the Documentation Support team supporting the development and maintenance of user-facing documentation, training materials, and communication efforts related to the WISE applications. The ideal candidate will demonstrate excellent written and verbal communication skills, independence in managing tasks, and a strong understanding of customer experience integration, aligning successfully within the organization.

Location: Madison, WI

What's the Job?

• Understand, create, and maintain comprehensive documentation and training materials for WISE applications and related customer service initiatives.
• Communicate complex technical information clearly and effectively to diverse audiences.
• Collaborate with technical teams to gather information and ensure accuracy of documentation.
• Process and document end-to-end customer experience integration and dependencies.
• Support the dissemination of information through various channels, including knowledge base articles and webpage content.

What's Needed?

• 1-3 years of experience in technical writing or related fields.
• Strong written and verbal communication skills, including external communications.
• Ability to work independently and manage multiple documentation projects.
• Knowledge of WISEdata Ed-Fi Integration and WISE applications.
• Experience with documentation preparation and maintenance, training materials, and knowledge base articles.

Nice to Have Skills:

• Understanding of application programming interface (API) technologies.
• Knowledge of data warehousing and reporting processes.
• Experience with Drupal webpage content management.
• Experience writing knowledge base articles.